Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RONNIE GARY

Greater Yakima Area,WA

Summary

Reliable labor worker comfortable handling physically demanding task across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult work-related projects. Juggles multiple tasks to keep assignment timelines on schedule. established reputation for punctuality and dedicated work ethic. Former collegiate athlete who competed on a dual scholarship for track and field as well as football. Although I was granted scholarship money, I found myself still having to work two jobs to make ends meet, in order to maximize my chances of being successful in addition to graduating.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Representative

Ludach INC
Kennewick, Washington
09.2024 - Current
  • Reduced process lags by training employees on best practices and protocols.
  • Recognized security risks to properly handle situations.
  • Identified opportunities for cross-selling additional products and services.
  • Produced sales documents, finalized deals and filed records.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Negotiated deals and handled complaints or objections.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Pavement Surface Control
Kennewick, WA
01.2022 - 01.2023
  • Loaded and unloaded materials onto trucks for delivery sites
  • Cleaned tools, equipment, and work areas in order to maintain a safe and organized work environment
  • Assisted tradespeople with tasks such as measuring, cutting and preparing materials
  • Operated hand tools and power tools to complete construction projects
  • Moved heavy objects using dollies, carts, hoists, or other manual labor techniques

JP Morgan Chase Bank
Yakima, WA
01.2022 - 01.2023
  • Assist personnel with financial inquiries, discrepancies, and provide problem solving resolution
  • Assist in extracting and analyzing financial information, as well as creating financial reports
  • Training in JPMC Teller Express, transaction systems, JPMC Glory Recycler/Dispenser, and JPMC Customer assist
  • Consistently recognized for providing excellent customer service, via in-branch surveys

Contact Center Representative
Austin, TX
01.2020 - 01.2022
  • Engaged in customer lifecycle touchpoints, by making inbound/outbound calls, asking clarifying questions, and making warm handoffs to insurance agents
  • Led team in transfers in Q1, 2020
  • Engaged in follow up calls to inquire about the customer experience and ensured needs were met
  • Transferred clients to our partnered insurance agents
  • Finalized transfers with insurance partners to consumers

Education

Associate of Science - Information Technology

YearUp Puget Sound
Seattle, WA
03-2022

Associate's Degree - Business Communications/Technology

South Seattle Community College
Seattle, WA
01.2022

Skills

  • Exceptional communication
  • Experience in managing budgets
  • Handling financial documents
  • Microsoft Office Suite
  • Competitor research
  • Sales consultation
  • Sales closing
  • Account management
  • Account development
  • Customer needs assessment
  • Customer service
  • Product and service sales
  • Product management and pricing

Certification

  • Standard CPR Certification
  • Standard AED Certification
  • Business Information Technology Certificate
  • Project Coordination
  • Business Math/Spreadsheets/Analysis
  • Business Diversity
  • Professional Skills
  • Business Communications

Timeline

Sales Representative

Ludach INC
09.2024 - Current

Pavement Surface Control
01.2022 - 01.2023

JP Morgan Chase Bank
01.2022 - 01.2023

Contact Center Representative
01.2020 - 01.2022

Associate of Science - Information Technology

YearUp Puget Sound

Associate's Degree - Business Communications/Technology

South Seattle Community College
RONNIE GARY