RONNIE GARY
Greater Yakima Area,WA
Summary
Reliable labor worker comfortable handling physically demanding task across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult work-related projects. Juggles multiple tasks to keep assignment timelines on schedule. established reputation for punctuality and dedicated work ethic. Former collegiate athlete who competed on a dual scholarship for track and field as well as football. Although I was granted scholarship money, I found myself still having to work two jobs to make ends meet, in order to maximize my chances of being successful in addition to graduating.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Ludach INC
Kennewick, Washington
09.2024 - Current
- Reduced process lags by training employees on best practices and protocols.
- Recognized security risks to properly handle situations.
- Identified opportunities for cross-selling additional products and services.
- Produced sales documents, finalized deals and filed records.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Negotiated deals and handled complaints or objections.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Pavement Surface Control
Kennewick, WA
01.2022 - 01.2023
- Loaded and unloaded materials onto trucks for delivery sites
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized work environment
- Assisted tradespeople with tasks such as measuring, cutting and preparing materials
- Operated hand tools and power tools to complete construction projects
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques
JP Morgan Chase Bank
Yakima, WA
01.2022 - 01.2023
- Assist personnel with financial inquiries, discrepancies, and provide problem solving resolution
- Assist in extracting and analyzing financial information, as well as creating financial reports
- Training in JPMC Teller Express, transaction systems, JPMC Glory Recycler/Dispenser, and JPMC Customer assist
- Consistently recognized for providing excellent customer service, via in-branch surveys
Contact Center Representative
Austin, TX
01.2020 - 01.2022
- Engaged in customer lifecycle touchpoints, by making inbound/outbound calls, asking clarifying questions, and making warm handoffs to insurance agents
- Led team in transfers in Q1, 2020
- Engaged in follow up calls to inquire about the customer experience and ensured needs were met
- Transferred clients to our partnered insurance agents
- Finalized transfers with insurance partners to consumers
Education
Associate of Science - Information Technology
YearUp Puget Sound
Seattle, WA03-2022
Associate's Degree - Business Communications/Technology
South Seattle Community College
Seattle, WA01.2022
Skills
- Exceptional communication
- Experience in managing budgets
- Handling financial documents
- Microsoft Office Suite
- Competitor research
- Sales consultation
- Sales closing
- Account management
- Account development
- Customer needs assessment
- Customer service
- Product and service sales
- Product management and pricing
Certification
- Standard CPR Certification
- Standard AED Certification
- Business Information Technology Certificate
- Project Coordination
- Business Math/Spreadsheets/Analysis
- Business Diversity
- Professional Skills
- Business Communications
Timeline
Sales Representative
Ludach INC
09.2024 - Current
Pavement Surface Control
01.2022 - 01.2023
JP Morgan Chase Bank
01.2022 - 01.2023
Contact Center Representative
01.2020 - 01.2022
Associate of Science - Information Technology
YearUp Puget Sound
Associate's Degree - Business Communications/Technology
South Seattle Community College