Emily R. Zoch
Willis,TX
Summary
I possess excellent communication and interpersonal skills, enabling me to build strong relationships with clients and colleagues. My ability to analyze complex problems, develop strategic solutions, and implement effective processes has consistently contributed to the success of the teams and organizations I have been a part of. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Sales Representative
SRS
08.2024 - 10.2025
- As a Sales Representative at SRS, I was responsible for providing exceptional customer service, driving sales, and ensuring a positive experience for all customers.
- We took into account our budget, time, and expectations when services our contractors and delivering materials, promptly within insurance budgets.
- My role involved a combination of sales, customer support, and operational tasks to contribute to the overall success of the contractors.
- Attendance at meetings, social events, workshops, and city events was a priority when finding new clients and building current relationships.
Sales Executive Manager
Magnolia Fence & Patio
Fort Worth, TX
10.2025 - 04.2026
- Led cross-functional teams in implementing innovative sales initiatives, driving customer engagement and satisfaction.
- Developed and executed sales strategies to enhance market penetration and revenue growth.
- Established key performance indicators to track sales team effectiveness and drive accountability for results.
- Maintained strong relationships with clients, ensuring high levels of retention through personalized service initiatives.
Event And Membership Manager
TopGolf
08.2020 - 09.2024
- As the Sales Manager, my tasks include to manage and enhance the experience of the Members, ensuring a high level of satisfaction and engagement. Planning and providing scheduled events proper customer service.
- My role encompasses a variety of responsibilities, including customer service, visit/event coordination, and membership and event management
- My position has equipped me with strong organizational, communication, and customer service skills, making me well-suited for positions that require a focus on client satisfaction and program management.
Education
Associates -
Texas State University
San Marcos05.2021
Diploma -
Silsbee High School
Silsbee05.2020
Skills
- Online experience (Excel, Microsoft)
- Extensive local knowledge
- Time Management
- Detail Oriented
- Exceptional communication
- Brand representation
- Resourceful networking
- Effective problem solving
References
Heather Theriot-Insinger
(832) 999-7708
Matthew Brown
(817) 832-2398
Timeline
Sales Executive Manager
Magnolia Fence & Patio
10.2025 - 04.2026
Sales Representative
SRS
08.2024 - 10.2025
Event And Membership Manager
TopGolf
08.2020 - 09.2024
Diploma -
Silsbee High School
Associates -
Texas State University