Kirsten Loch
Birmingham
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Sales Representative
Great Lakes Wine and Spirits
10.2024 - Current
- Own six retail accounts in my territory
- Set each store as the retail planner states for wine
- Pitch new wine items to store buyers that are off planner to add value
- Achieved 122% of my quota in my first month
Business Development
Toast Point of Sale
11.2023 - 08.2024
- Generated new leads each month through generated cold calling and email campaigns that I built myself
- Achieved 100% quota attainment month over month
- Built and maintained strong customer relationships resulting in higher customer retention rate
Enrollment Specialist
Brother Rice High School
09.2022 - 11.2023
- Utilized Salesforce to find prospective students to attend Brother Rice High School
- Created and implemented multiple social events throughout the school year for prospective students
- Visited local middle schools to discuss what Brother Rice has to offer
- Utilized MailChimp to create weekly email campaigns to send to prospective families
- Utilized WordPress to update the Brother Rice website
- Created multiple social media posts via Meta Business Suite to post on Facebook, Instagram, and Twitter
- Oversaw weekly shadow events for 7th and 8th graders
- Managed phone calls and assist families with any and all questions regarding the enrollment process
Account Executive
DocuSign
12.2021 - 09.2022
- Identified, prospected, and consulted upgrades to maximize both operational and financial results for both parties
- Utilized Salesforce CRM for effective lead generation qualification
- Developed and utilized sales processes to build relationships, manage pipeline, and effectively close business
- Provided excellent customer service to manage and grow book of business
Sr. Market Development Representative (MDR) & MDR
DocuSign
04.2020 - 12.2021
- Identified and prospected both over trending and non over trending accounts via calls and emails to upgrade their DocuSign accounts
- Utilized Salesforce CRM and ABS360 for effective lead generation qualification
- Consistent top performer, achieved Pinnacle Club
- Achieved 120% of my quota month after month
- Mentored new hires
Sales Development Representative
LEVELELEVEN
08.2018 - 04.2020
- Help onboard new SDR's
- Led the SDR team to hit the team quota for the first time since 2015
- Initiated and implemented a compensation plan for SDR team
- Create cadences for SDR team
- Schedule qualified meetings for account executives and assist in the demo
Business Development Representative
SHIPBOB
10.2017 - 08.2018
- Prospect 50-60 leads per day via cold calls and emails to qualified leads using modernized sales process and appointment setting techniques
- Reached out via email and cold calling to quality leads
- Scheduled qualified meetings for account executives and assist in preparing sales collateral
- Prepared and run demos for prospective clients leading to mutually beneficial partnerships between company and clients
- Utilized Salesforce daily for lead generation, prospecting and pipeline management, and customized reporting for personal prospecting also leveraged by teammates
- 300% to goal in first month, averaged 90% to goal month after month
Sales Service Representative Intern
MONDELEZ INTERNATIONAL
05.2016 - 08.2016
- Visited 4-6 major food and consumer products retailers a day, set up promotions, and restock shelves, while ensuring ideal positioning
- Managed inventory levels and created real-time electronic orders to restock products that were light on the shelf
- Made sales calls on corporate purchasing personnel and store management
Education
Bachelor of Business Administration -
WESTERN MICHIGAN UNIVERSITY
Kalamazoo, MI05.2017
Skills
- Customer service
- Business development strategies
- Exceptional communication
- Relationship building and management
- Salesforce
- Goal oriented
- Quick learner
- Customer relations
- Lead qualification
- Fast learner
- Customer relationship building
- Business development mindset
Timeline
Sales Representative
Great Lakes Wine and Spirits
10.2024 - Current
Business Development
Toast Point of Sale
11.2023 - 08.2024
Enrollment Specialist
Brother Rice High School
09.2022 - 11.2023
Account Executive
DocuSign
12.2021 - 09.2022
Sr. Market Development Representative (MDR) & MDR
DocuSign
04.2020 - 12.2021
Sales Development Representative
LEVELELEVEN
08.2018 - 04.2020
Business Development Representative
SHIPBOB
10.2017 - 08.2018
Sales Service Representative Intern
MONDELEZ INTERNATIONAL
05.2016 - 08.2016
Bachelor of Business Administration -
WESTERN MICHIGAN UNIVERSITY
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