Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Timeline
Ronnie Glass II

Ronnie Glass II

Manager II, Operations
Rathdrum,ID

Summary

Accomplished operations manager with 15 years of extensive operational and progressive leadership experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes, and training programs. Drives process improvements with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented leader with successful manufacturing, retail, and grocery background. Leverages decisive leadership approaches to continuously boost key metrics.

Overview

16
16
years of professional experience

Work History

Manager II, Operations

Amazon
Spokane Valley, WA
05.2021 - Current
  • Improved delivery estimate accuracy by 65% by creating, implementing, and actioning DEA A3 to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies leading to 25% increase in process planning rates.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
  • Devised approved improvement processes to boost long-term business success, increase profit levels, and improve safety by 15%.

Assistant Store Manager

Natural Grocers
Coeur D'Alene, ID
10.2020 - 04.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and sales by 65%.
  • Reviewed sales and gross profit reports to assess company efficiency.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Business Intelligence Analyst

Unitech Composites
Hayden, ID
06.2019 - 07.2020
  • Compiled and analyzed data, presenting updates on sales, supply chain requirements, on-time delivery, productivity, and inventory quantities to executive-level staff to make informed business decisions and determine optimal courses of action.
  • Analyzed real-time customer histories to identify issues and anomalies before problems occurred.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Identified and documented project constraints, assumptions, business impacts, risks, and scope exclusions.
  • Participated in and led requirements meetings with executive-level staff to understand business needs and identify use cases based on requirements analyses.
  • Handled massive quantities of business intelligence data, personally managing as much as 30-40 terabytes.

Assistant Store Manager

Roger's & Holland's Jewelers
Fairview Heights, IL
08.2018 - 04.2019

Sales Consultant

Auffenberg Dealer Group
O'Fallon, IL
11.2015 - 08.2018

Store Manager

Aldi Supermarkets
Bellefontaine Neighbors, MO
09.2007 - 11.2015
  • Evaluated suppliers by assessing quality, timeliness, and compliance with deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Boosted bottom-line profits by 55% by devising and optimizing effective sales and merchandising programs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed, hired, and developed top talent to strengthen workflow and productivity.

Education

Bachelor of Science - Business Administration, Data Analytics

Colorado Technical University, Colorado Springs, CO
03.2021
  • Coursework in Business Policies and Strategies, Business Analytics and Big Data, Global Managerial Economics, Logistics and Supply Chain Management, Building Effective Teams, and Organizational Change.
  • GPA - 3.5/4.0

Skills

  • Controlling costs
  • Customer Service
  • Team Leadership and Coaching
  • Written and Verbal Communication
  • Business Development and Planning
  • Goals and Performance
  • Data-Driven Decision Making
  • Process Improvement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager II, Operations - Amazon
05.2021 - Current
Assistant Store Manager - Natural Grocers
10.2020 - 04.2021
Business Intelligence Analyst - Unitech Composites
06.2019 - 07.2020
Assistant Store Manager - Roger's & Holland's Jewelers
08.2018 - 04.2019
Sales Consultant - Auffenberg Dealer Group
11.2015 - 08.2018
Store Manager - Aldi Supermarkets
09.2007 - 11.2015
Colorado Technical University - Bachelor of Science, Business Administration, Data Analytics

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Ronnie Glass IIManager II, Operations