Ronnie Mayo
Summary
Dynamic Field Service Technician with a proven track record at 3b2 Solutions, excelling in system installations and technical support. Recognized for enhancing team efficiency through effective training and collaboration. Skilled in troubleshooting and network setup, consistently delivering operational excellence and exceeding performance expectations.
Overview
17
17
years of professional experience
Work History
Field Service Technician
3b2 Solutions
12.2015 - 08.2025
- Installed and configured POS systems, credit card machines, and back office computers.
- Managed networking setup for new store openings and system uninstallations.
- Trained and mentored new technicians, enhancing team efficiency and performance.
- Consistently exceeded expectations in performance evaluations through attention to detail.
- Provided technical support and troubleshooting for hardware and software issues.
- Collaborated with store management to ensure smooth operational transitions.
IT Tech Support for HP Computers
Insight Global
08.2014 - 02.2015
- IT support for Shell Oil employees.
- Installs, Moves, Adds, and Changes.
- Re-image new and used laptops and desktops with custom images for employees.
- Replace out of warranty and end of life computers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Mayo's PC Clinic
Self Employed Services
06.2011 - 07.2014
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Computer repair, trouble shooting, and virus removal for clients.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Field Technician
Spartan Computer Services
08.2008 - 04.2011
- Responsible for diagnostic and repairs for several restaurants POS equipment,printers, monitors.
- Replace computer motherboards.
- Order replacement parts.
- KVM Networking, LAN Networking.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Calibrated new and existing equipment for optimal performance.
Skills
- Technical support
- Troubleshooting
- Problem solving
- System installation
- Network setup
- Team training
- Operational efficiency
- Customer collaboration
- Performance evaluation
- Hardware support
Timeline
Field Service Technician
3b2 Solutions
12.2015 - 08.2025
IT Tech Support for HP Computers
Insight Global
08.2014 - 02.2015
Mayo's PC Clinic
Self Employed Services
06.2011 - 07.2014
Field Technician
Spartan Computer Services
08.2008 - 04.2011
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