Ronnie Nawrocki
Huntington Beach,CA
Summary
Proven leader with extensive experience at Smokeez Smoke Shop, adept in team leadership and sales management. Excelled in enhancing customer satisfaction and profitability through strategic cost control and talent development. Demonstrated exceptional time management and decision-making skills, achieving significant improvements in employee productivity and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Smokeez Smoke Shop
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assistant Manager
Smokeez Smoke Shop
11.2020 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Associate
Smokeez Smoke Shop
06.2018 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Ocean View High School
Huntington Beach, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Sales management
Timeline
Manager
Smokeez Smoke Shop
05.2022 - Current
Assistant Manager
Smokeez Smoke Shop
11.2020 - 05.2022
Sales Associate
Smokeez Smoke Shop
06.2018 - 11.2020
Ocean View High School