Summary
Overview
Work History
Education
Timeline
Generic

Ronnie Poole

Winder,GA

Summary

Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.

Overview

24
24
years of professional experience

Work History

Truck Sales

MHC
Gainesville, GA
12.2021 - Current
  • Assisted customers in selecting appropriate products or services for their needs.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Advised customers on the latest product features and benefits.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Branch Manager

MHC
Norcross, GA
08.2019 - 06.2021
  • Managed staff scheduling, hiring and training processes.
  • Planned work schedules to maintain adequate staffing levels.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

Sales

MHC
Gainesville, GA
06.2014 - 07.2019

Service Manager

MHC
Gainesville, GA
07.2010 - 06.2014
  • Created employee work schedules to keep shifts properly staffed.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer complaints quickly and effectively.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Guided department employees on changes from management.

Shop Foreman

PeachState Freightliner
Jefferson, GA
06.2005 - 07.2010
  • Provided technical support to staff members when questions arose during repair processes.
  • Diagnosed vehicle problems accurately and efficiently.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Established and enforced clear safety policies to protect workers from injury.

Service Technician

Atlanta Freightliner
Jefferson, GA
10.2001 - 06.2004
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Diagnosed problems and determined solutions for various customer issues.

Education

Certificate of Technical Studies -

NADC
Nashville, TN

Timeline

Truck Sales

MHC
12.2021 - Current

Branch Manager

MHC
08.2019 - 06.2021

Sales

MHC
06.2014 - 07.2019

Service Manager

MHC
07.2010 - 06.2014

Shop Foreman

PeachState Freightliner
06.2005 - 07.2010

Service Technician

Atlanta Freightliner
10.2001 - 06.2004

Certificate of Technical Studies -

NADC

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Ronnie Poole