Ronnie Retamales
Brooklyn
Summary
Seeking a sales leadership position with an organization where I will be able to utilize my ability to stimulate and motivate a productive sales force to maximize the company's sales objectives. Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
15
15
years of professional experience
Work History
General Manager Team Leader
Target
New York
02.2023 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of inventory
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Area Manager
Amazon
Carteret
06.2022 - 02.2023
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
Correctional Officer
NYCDOC
Queens
02.2019 - 04.2022
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
Insurance Agent
State Farm
Brooklyn
12.2017 - 02.2019
- Conducted market research to identify potential customers and target markets.
- Assisted clients in selecting appropriate coverage options for their needs.
- Analyzed customer feedback to improve sales strategies and tactics.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Provided advice on financial planning and insurance policies.
- Attended industry conferences and seminars to stay up-to-date on changes in regulations and trends in the insurance sector.
Shoe Department Manager
Topshop
06.2014 - 02.2019
- Promote and support the high quality Galaxy brand image through professional selling
- Explain product features and benefits, as well as technical specifications, to customers
- Reinforce the importance of comfort and service by professionally fitting every customer with the proper footwear
- Build and maintain strong major account business-to-business relationships
- Motivate the store sales team to reach and exceed sales goals
- Achieve overall sales and financial goals of the store with direct profit and loss responsibility in each store
- Ensure that every customer receives the highest level of customer service
- Responsible for effective management of inventory and company operating systems
- Support Loss Prevention efforts in each store
- Maintain and promote merchandising standards in the store
- Execute monthly store objectives and implement promotional initiatives
- Drive business at the store level coaching merchandising and selling skills
- Study and know the strengths and weaknesses of competitors' products.
Sales Floor Manager
Armani Exchange
Brooklyn
08.2010 - 06.2014
- Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business
- Recruit, hire, assess, develop, and retain people committed to outstanding customer service
- Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first
- Protect company assets through effective inventory control and loss prevention practices
- Lead store associates in meeting sales, profit and shrink goals
Education
Associate of Arts - Liberal Arts And Sciences
New York City College of Technology of The City University of New York
Brooklyn, NY06.2012
Skills
- Staff Training and Development
- Product and Service Sales
- Team Development
- Inventory management
- Operational reporting
- Customer service
- Team building
- Conflict resolution
- Vendor relationships
- Excellent communication
- Decision-making
- Bilingual
- Sales planning and implementation
- Teamwork and collaboration
References
References are available on request
Timeline
General Manager Team Leader
Target
02.2023 - Current
Area Manager
Amazon
06.2022 - 02.2023
Correctional Officer
NYCDOC
02.2019 - 04.2022
Insurance Agent
State Farm
12.2017 - 02.2019
Shoe Department Manager
Topshop
06.2014 - 02.2019
Sales Floor Manager
Armani Exchange
08.2010 - 06.2014
Associate of Arts - Liberal Arts And Sciences
New York City College of Technology of The City University of New York