Ronnie Smith
Dallas
Summary
Results-driven professional with experience in training coordination and process improvement. Skilled in fostering team collaboration and ensuring safety compliance, contributing to enhanced operational efficiency and a culture of continuous learning.
Overview
8
8
years of professional experience
Work History
Learning Ambassador/Management Trainee
Amazon
Dallas
01.2023 - 03.2024
- Facilitated training sessions for new hires on Amazon's operational practices.
- Assisted team members in navigating Amazon's learning management system.
- Promoted a culture of continuous learning within the Amazon workplace environment.
- Coordinated logistics for training events, ensuring smooth execution and participation.
- Collaborated with leadership to identify training needs and gaps in knowledge.
Loader
Fed Ex Ground
Dallas
02.2020 - 02.2023
- Loaded packages onto delivery vehicles efficiently and safely.
- Operated forklifts and pallet jacks to move freight accurately.
- Maintained cleanliness and organization of loading area consistently.
- Followed safety protocols to prevent accidents during operations.
- Assisted in training new loaders on best practices and procedures.
- Packaged, crated and loaded items safely for transport.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
Manager on Duty
Waffle House
Dallas
05.2018 - 01.2022
- Supervised staff to ensure consistent customer service and operational excellence.
- Managed daily operations in a fast-paced, high-volume restaurant environment.
- Trained new employees on procedures and customer service standards.
- Coordinated shift schedules to optimize team performance and coverage.
- Handled customer complaints promptly to maintain satisfaction and loyalty.
- Monitored inventory levels and ordered supplies as needed for efficient service.
- Ensured compliance with health and safety regulations across all operations.
- Resolved customer complaints in a professional manner.
Supervisor
Taco Bueno
Dallas
06.2016 - 02.2018
- Supervised team to ensure efficient food preparation and service.
- Managed inventory levels to maintain stock availability and reduce waste.
- Coordinated shift schedules to optimize staffing and coverage during peak hours.
- Conducted performance evaluations to provide feedback and support employee development.
Education
MBA - Business Administration
American InterContinental University
Schaumburg, IL03-2020
BBA - Business Administration
University of Southern Arkansas
Magnolia, AR05-2018
High School Diploma -
South Oakcliff Highschool
Dallas, TX05-2002
Skills
- Training facilitation
- Learning management
- Knowledge assessment
- Event coordination
- Process improvement
- Inventory management
Timeline
Learning Ambassador/Management Trainee
Amazon
01.2023 - 03.2024
Loader
Fed Ex Ground
02.2020 - 02.2023
Manager on Duty
Waffle House
05.2018 - 01.2022
Supervisor
Taco Bueno
06.2016 - 02.2018
MBA - Business Administration
American InterContinental University
BBA - Business Administration
University of Southern Arkansas
High School Diploma -
South Oakcliff Highschool