Ronnie Stokes

• Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
• Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
• Provide contract administration support including negotiating change orders, claims & dispute resolution, and invoice review.
• Functions as the team liaison with the Legal & Risk Management Teams.
• Achieved cost savings by identifying areas for improvement and negotiating more favorable terms with suppliers.

• Liaison between Verizon, AT&T and Lumen for governmental services.
• Subject Matter Expert in providing Enterprise Network and United Communications (UCASS) operational support in a multi-vendor Enterprise environment.
• Worked closely with Project Management, Operations, and Engineering to optimize network grooms as required.
• Updated systems of record(s) relative to MACDs (migrations/moves, adds, changes, and disconnects) of services ( Mobile & Landlines) that were no longer required. Thereby, cutting costs by 60%.
• Reviewed and interpreted facility orders, network design orders and circuit layout orders.
• Collaborated with cross-functional teams to ensure seamless project execution and delivery.

• Point of Contact for all IT-related procurement (i.e. provisioning, ordering and consults with telecom vendors for telephony services).
• Facilitated services including pots lines, fax machines, internet, as well as VOIP equipment.
• Maintains documentation for project work to include Purchase Orders, contracts, signed request forms, and change orders.
• Coordinates moves/migrations, adds, and disconnects of services no longer required.
• Schedule and monitors service delivery on an after-hour basis.
• "Escalation"relative to the delivery of services based on standard intervals.

• Responsible for Local & Long-Distance Network Groom Engineering using systems such as GRANITE/CND, BGW, MASTARS, CCP, MAINTENANCE TRACKER, MECCA,TIRKS,
• Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
• Troubleshot complex multi-vendor network service provider issues.
• Schedule, track, and implement changes to the network architecture.

• Trained Knoxville, TN organization (of Verizon) in all facets of basic telephony (i.e. POTS LINES , DS0, DS1, DS3, PRI, E911,ASR, CFA, DLR/CLR. LEC/ILEC, SONET, ETHERNET, VOIP, TRUKING).
• Initiated migrations from mixed providers to pure telecommunications networks.
• Served as Subject Matter Expert in events of technical telecom issues and/or mentoring junior staff members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Analyzed and corrected record discrepancies via the Granite/CND database.
• Brainstormed with interdepartmental personnel to drive continuous technical improvements.
• Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
• Optimized database performance through regular maintenance tasks such as indexing, backups, and data integrity checks.
• Participated in new product release on how to best build and model in Granite.
• Enhanced 911 tracking, reporting relative to Granite update(s).
• Communicated major milestones by delivering briefings.

• Assisted (government) customer with the understanding of EIS Enterprise Infrastructure Solutions ( i.e. contract scope, services, pricing, and technological solutions for transitioning telecommunications equipment and facilities.
• Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
• Evaluated competing products in the market to ensure continued competitiveness within the telecoms landscape.
• Provided daily and/or weekly updates on project activities.

• Performed analysis, planning, verification, and the design of Point to Point circuits and all associated paths for the TX, AR, MO, NC, IL, OK, and LA markets via the Granite/CND database
• Liaised with stakeholders to define and document design requirements.
• Researched (all) Cost Allocations-Telecom Expense Management.
• Interpreted container, and shelving information for the housing of other containers or shelves such as relay racks, cabinet or switch.
• assigned slot, card, port, IP addresses& serial number information into the Granite circuit inventory system.

• Worked with Operational Teams on circuits adds/installs, migrations/grooms and disconnects (MACDs) in the VA/WVA regions via Granite/CND. Circuits included DS0, DS1,DS3, VOIP, OC and 911 design.
• Assign equipment and facilities into Granite for the maintenance of true and current record(s).
• Placed circuit orders on behalf of customer to LEC systems: AT&T WOS, Century Link Virtual Front Office, and Frontier Virtual Front Office.
• Coordinated circuit installation between vendor & Operations.

• Focused on ensuring that the network has enough capacity to handle current and projected voice traffic including video and data.
• Responsible for analyzing, designing, and implementing the access and voice infrastructure transport for interconnections between the media gateway, backbone infrastructure and required LEC and other Switch Tandem Centers.
• Working knowledge of network equipment: Nortel, Cienna, Cisco, Alcatel-Lucent, Juniper, and other Media Gateway and Session Border Controllers).
• Tracks and monitors moves, add, changes & deletions of new and existing circuits, collocation equipment and agreements between Mediacom, ILECs, collocation and service providers.
• Created and submitted ASRs to LECs based on EWO (Engineering Work Order) generated by Switch/Traffic Engineers or LEC/Backhaul Carrier requests.
• Coordinated and managed LEC and service provider circuit provisioning, testing, acceptance and turn-ups.
• Researched Cost Allocation (Telecom Expense Management)
• Escalation POC for NOC related to Carrier outages and maintenance.
• E911 design, tracking and reporting

• Responsible for the analysis, verification, network build, design, migration and documentation of circuits from the Sprint Network Platform to the Time Warner Cable Network via the Granite/CND Provisioning & Design Platform. Circuits included DS0, DS1, DS3, and OC.
• Interfaced with regional counterparts to ensure that path designs, site objects, switch/network equipment, vendor diversity, redesigns and Granite/CND data conforms to corporate standards.
• Mentored junior engineers, fostering a culture of collaboration, continuous improvement and knowledge sharing within the team.
• Created MOPs (writing & interpreting) for DS1, DS3 Trunking, Ethernet and 911 designs.
• Monitored and addressed provisioning exceptions such as rejects and/or jeopardy situations until resolved.
• Prioritized project schedules based on input from Capacity Planning and the need of the business.

Responsible for the total telecommunication service order fulfillment to include Order Management, circuit procurement/provisioning, E911, testing/service activation, and coordination with Installation Teams for deployment of the EVOIP system to the US Attorney offices (Nationwide) in support the Executive Offices of United States Attorneys.

• Researched various telecom services and related expenses to assist district offices to identify Carrier service requirements that support EVOIP transition.
• Conducted weekly conference calls and/or briefings discussing market analysis and procurement.
• Coordinated circuit installations with the various IXCs, LECs, CLECs to ensure that FOC dates are met, number portability, hot cuts, and processed moves, adds, changes & disconnects (MACDs) of services to make sure of implementation of all network activity and customer related orders.
• Analyzed and evaluated the accuracy of telecom billing accounts to validate payment approval.
• Logged progress and working site surveys along with mapping in the Site Tracker and SharePoint MS office.
• Prepared "As Builds" in the handover of completed documentation to Operations and Maintenance.

• Responsible for the utilization of cell site locations in the Washington, DC, Baltimore, MD, and Southern, PA markets (relative to GSM, and UMTS mobile systems technologies).
• Created design packages for project related activities to include: CFA roles, New Site Builds, Microwave Links, and disconnects.
• Subject Matter Expert regarding the cleansing and/or data integrity issues (fall-out) in the Granite/CND database.
• Issued work orders and assisted field technicians, switch operations and provisioning for clarification(s) as needed.
• Monitored CDE queue to insure & track resolution milestones.
• Mentored junior engineers, fostering a culture of continuous improvement and knowledge sharing within the team.