Desired Job Title
CASE MANAGER LEVEL IIIOwner/OperatorWork Type
Full TimeConsultingLocation Preference
On-SiteRemoteLocation: Hercules, CA, USConcord, CAOakland, CAWalnut Creek, CAFairfield, VT
Open to relocation: Yes
Open To Work
RONNIE "AKA" RON EWING
Hercules,CA
Work Preference
Summary
Dynamic case manager with expertise in eligibility assessments and crisis intervention. Proven track record in leading teams and implementing innovative solutions that improve client services and satisfaction. Extensive experience in case management and effective communication. Recognized for driving client success through tailored service plans and strong advocacy skills.
Overview
1
1
Certification
18
18
years of professional experience
Work History
CASE MANAGER LEVEL III
Saint Vincent de Paul
SAN FRANCISCO, CA
05.2024 - Current
- Facilitated access to essential services, ensuring clients' basic needs were met.
- Conducted eligibility assessments for programs to optimize client support.
- Developed customized service plans tailored to individual client circumstances.
- Coordinated referrals to community organizations and support services, facilitating client access to necessary support.
- Maintained accurate case records in client management systems per agency guidelines.
- Educated clients on available resources and programs, empowering them to make informed decisions about their care.
- Counseled clients on community resources to address specific needs.
- Advocated for clients by obtaining information regarding treatment options.
- Consulted with staff on resolution of complex service issues.
- Provided direct service and support by managing referrals for advocacy issues and resolving complaints, ensuring clients received timely assistance.
- Provided hands-on and proactive leadership to community services staff.
Owner/Operator
HERCULES TOWERS INC., LLC
Hercules, CA
10.2008 - 03.2026
- Executed daily operations to maintain high service standards.
- Identified customer needs and resolved inquiries to ensure satisfaction.
- Provided face-to-face and phone service, exceeding customer expectations.
- Engaged customers using strong interpersonal skills to foster positive interactions.
- Organized and prioritized tasks to meet service objectives.
- Collaborated with colleagues to address product issues and achieve goals.
- Developed solutions that improved team collaboration and effectiveness.
- Utilized technical expertise to troubleshoot complex problems and implement effective solutions.
Education
Bachelor of Science - Business Administration And Management
Missouri Western State University
Saint Joseph, MO05-1980
Skills
- Case management
- Eligibility assessment
- Crisis intervention
- Client advocacy
- Progress evaluations
- Data tracking
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Leadership skills
- Staff management
- Microsoft Office proficiency
- Email and telephone etiquette
- Organization and multitasking
- Stress management
- Active listening
- Empathy and compassion
- Confidentiality maintenance
Certification
- HUD CERTIFIED COUNSELOR
- REAL ESTATE AGENT
- CERTIFIED CRISIS AND DESCALATION TRAINING
Timeline
CASE MANAGER LEVEL III
Saint Vincent de Paul
05.2024 - Current
Owner/Operator
HERCULES TOWERS INC., LLC
10.2008 - 03.2026
Bachelor of Science - Business Administration And Management
Missouri Western State University