RONNIES APONTE
YONKERS
Summary
Customer-focused Consumer Relations Representative skilled in enhancing client satisfaction and retention through effective complaint resolution and improved communication between sales and service teams. Leverages strategic planning and conflict resolution expertise to streamline processes and support organizational goals.
Overview
19
19
years of professional experience
Work History
Consumer Relations Representative
Mavis Discount Tire - Remote
Yonkers
03.2024 - 08.2025
- Provided exceptional customer service, addressing inquiries and concerns to foster positive relationships and enhance customer satisfaction.
- Streamlined complaint resolution processes, leading to quicker responses and noticeable improvements in customer retention rates.
- Worked closely with sales and service teams to ensure seamless communication, improving service efficiency and client engagement.
- Resolved Better Business Bureau complaints and ensured guest concerns were addressed promptly and effectively to maintain customer satisfaction and brand reputation.
- Processed vendor payments via check and credit card; recorded and maintained accurate transaction logs in financial systems
- Remote
Community Outreach Coordinator
Westchester County DOH - Remote
Yonkers
09.2022 - 02.2023
- Maintained accurate records of program activities, supporting data collection on outcomes and impacts.
- Collaborated with colleagues on research studies evaluating effectiveness of various community outreach approaches.
- Attended meetings with internal staff and external partners to review progress towards project goals.
- Actively participated in team meetings by providing feedback and recommendations.
- Maintained updated records of all contacts in the database system.
- Monitored progress of ongoing projects while ensuring compliance with regulations.
- Worked remotely on various projects, collaborating with team members through digital platforms.
COVID-19 Case Investigator/Patient Advocate
Staffing Solutions - Remote
Yonkers
11.2020 - 06.2022
- Collect and record information on symptoms, travel, and exposures.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Coordinate tracking efforts with local health authority and refer high-level cases to local resources to ensure self-isolation.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Worked remotely to manage client communications and support services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed client communications and support services remotely.
Executive Assistant to the Vice President
Dependable Credit Corporation
Yonkers
06.2011 - 06.2020
- Prepared and updated office records, supported executive needs and enhanced office efficiency.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Analyzed invoices, identified variances, and researched issues to correct discrepancies and ensure financial compliance.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Completed and processed day-to-day financial transactions, including all payments, invoices and bounced checks, confirming information to maintain accuracy.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Streamlined payment collection processes for accounts payable and receivable.
Business Development Manager
Central Avenue Chrysler Jeep Dodge Ram
Yonkers
05.2006 - 06.2011
- Managed business development representatives and supported dealership management with 20+ sales associates, enhancing team alignment and performance.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Responded to lease client inquiries promptly, providing information on returning lease vehicles and resolving issues to enhance customer experience.
- Responded to all current lease client telephone calls quickly and courteous manner; interfaced with customers on phones and answered questions regarding returning lease vehicles, products, and contract information; effectively resolved problems related to customers' requests.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Developed relationships with key decision-makers within customer organizations to drive growth and improve client retention.
Education
NYS Citizen Public Health Leadership
John Hopkins Bloomberg University
Baltimore, MarylandSkills
- Data Entry, Call center, Customer service, Patient Advocate, Decision making, Record management, Strategic Planning, Leadership, Team Building, Active Listening, Conflict Resolution, Managed payment processing
- Data analysis
Timeline
Consumer Relations Representative
Mavis Discount Tire - Remote
03.2024 - 08.2025
Community Outreach Coordinator
Westchester County DOH - Remote
09.2022 - 02.2023
COVID-19 Case Investigator/Patient Advocate
Staffing Solutions - Remote
11.2020 - 06.2022
Executive Assistant to the Vice President
Dependable Credit Corporation
06.2011 - 06.2020
Business Development Manager
Central Avenue Chrysler Jeep Dodge Ram
05.2006 - 06.2011
NYS Citizen Public Health Leadership
John Hopkins Bloomberg University