Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ronnika Harris

Greensburg ,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

6
6
years of professional experience

Work History

Remote Customer Service Supervisor

Kelly Connect
07.2020 - 10.2022
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Processed customer service requests via phone support and email support.
  • Analyzed and updated all necessary changes to Salesforce software.
  • Noted customer correspondence in CRM to track requests, problems and solutions

Data Entry/ Account Administrative Representative

Apple
05.2019 - 08.2020
  • Performed administrative tasks and assisted in executing business solutions
  • Successfully entered data into company database and validated the accuracy of valuable company information
  • Used and analyzed data from automated information aggregators to update the database
  • Generated data reports, enter company findings into the database and perform backups
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Customer Service Representative

CVS Healthcare
01.2017 - 06.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
  • Assisted customers by providing confirmations, answering questions and offering general information.

Education

General Studies -

St. Helena College And Career Academy
Greensburg, LA
05.2016

Skills

  • Interdepartmental Collaboration
  • QA
  • Mentoring
  • Customer Service
  • Handling Complaints
  • Data Analysis and Modeling
  • Customer Implementation
  • Customer Relations
  • Daily Timekeeping

Languages

English
Full Professional

Timeline

Remote Customer Service Supervisor

Kelly Connect
07.2020 - 10.2022

Data Entry/ Account Administrative Representative

Apple
05.2019 - 08.2020

Customer Service Representative

CVS Healthcare
01.2017 - 06.2019

General Studies -

St. Helena College And Career Academy

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Ronnika Harris