Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista
Ronny Osorio

Ronny Osorio

Fort Worth,TX

Summary

Proven leader and efficient problem-solver, adept in decision-making and customer service, significantly enhanced team performance at McDonald's Restaurant. Skilled in cash handling and employee training, ensuring timely and accurate deliveries at FedEx. Demonstrates a strong commitment to results through improved customer satisfaction and team mentorship. Fearing God and allowing him to guide us is the only way for us to proceed in life.

Overview

2
2
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
03.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Delivery Driver

Fedex
02.2023 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Diploma -

O. D. Wyatt
Fort Worth, TX
06.2010

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Punctual and Reliable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's Restaurant
03.2024 - Current

Delivery Driver

Fedex
02.2023 - 04.2024

Diploma -

O. D. Wyatt

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Ronny Osorio