Hi, I’m
Ronny Whitfield
Gracey,KY
Summary
Highly motivated employee with a strong desire for new challenges, possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and quickly acquire new skills. Known for excellent customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience. Dependable and diligent, with a proven track record of success in the field, attention to detail, and a proactive mindset. Actively seeks opportunities to improve processes and workflows for the benefit of the team. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
11
years of professional experience
1
Certificate
Work History
Globe Life American Income(Holtz Organization)Cincinnati, OH
Life and Health Insurance Agent
03.2024 - Current
Job overview
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Office Pride Commercial Cleaning ServicesHopkinsville, KY
Team Leader
08.2023 - 02.2024
Job overview
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Jennie Stuart Medical CenterHopkinsville, Ky
Environmental Service Aide
02.2023 - 08.2023
Job overview
- As an environmental service aide I clean/ disinfect the rooms in the Emergency Department of Jennie Stuart Medical Center
- Utilize chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards
- Remove hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel
- Interact with hospital staff, patients, and families to demonstrate good customer service techniques
- Clean and disinfect patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment
- Practice established infection control methods to reduce risks to patients, families, and medical staff
WalmartOak Grove, Ky
Order Filler/Picker
08.2020 - 09.2022
Job overview
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Collaborated with team members to complete timely orders and avoid delays
- Performed proper lifting and handling techniques to maintain safe working environment.
Twice DailyCadiz, Ky
Assistant Manager/Cashier/Cook
01.2014 - 09.2020
Job overview
- Reviewed sales and gross profit report to assess company efficiency
- Mentored team members to enhance professional development and accountability in workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Supervised day-to-day operations to meet performance, quality and service expectations
- Used industry expertise, customer service skills and analytical nature to resolve customer conflict
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Trigg County High SchoolCadiz, KY
01.2003
Skills
Life and Health Insurance Sales and Product Knowledge
Client Needs Assessment
Policy Analysis and Feature Explanations
Agent Management Software
Client Relationship Management and Retention
Policy and Procedure Adherence
Outstanding Verbal and Written Communication
Multitasking and Organization
Creative Problem Solving and Critical Thinking
Timeline
Life and Health Insurance Agent
Globe Life American Income(Holtz Organization)
03.2024 - Current
Team Leader
Office Pride Commercial Cleaning Services
08.2023 - 02.2024
Environmental Service Aide
Jennie Stuart Medical Center
02.2023 - 08.2023
Order Filler/Picker
Walmart
08.2020 - 09.2022
Assistant Manager/Cashier/Cook
Twice Daily
01.2014 - 09.2020
Trigg County High School
Certification
- Life and Health Insurance Producers License - received in 2024
(Actively licensed in the state of KY and OH)