Summary
Overview
Work History
Education
Skills
Timeline
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RONWALDO RUBIO

El Cajon,CA

Summary

Over 15 years in customer service and technical support, specializing in PC and arcade machine maintenance. Skilled in troubleshooting and repairs, with a focus on efficiency. Strong communication and problem-solving abilities, ensuring exceptional service in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Game Attendant/Technician

Arcade Monster
San Diego
09.2024 - 03.2025
  • -Responsible in maintaining maintanance on different types of arcade machines both classic and modern.
  • -Able to diagnose any issue which may require to simply restart the machine or locate the problem
  • -Having knowledge in pinball machines from Stern and Williams and assesing any issues and knowing how to properly open and workaround within the playfield.
  • -Using basic electronic skills to check on the voltages on pcb and switches with a multimeter, as well as networking
  • -Understanding the components inside the game cabinet and able to resolve the issue which sometimes may require to change pcb components, CRT monitors, light bulbs and gaming buttons
  • -May have to perform soldering and replacing wiring if needed
  • -Keeping cleanlines on the machines and performing customer service if guest has any questions on the game that they are playing since some games will be foreign

Slot Technician

Jamul Casino
San Diego, CA
10.2021 - 09.2024
  • -Taking response from front of the house employees on any electronic gaming machine that is malfunctioning. Which includes any monitor, button panel, printer, bill validator or non-responsive action and property damages.
  • -Providing customer service to guests on the floor on any question inquiries and hospitality.
  • -Working on projects such as moving EGM, installation of new machines, which requires the use of dollies and lifts and cleaning
  • -Proficient in Ram clearing many company EGM such as IGT, Aristocrat, SG, Light & Wonder, Everi, AGS, Ainsworth, Konami and Bally
  • -Able to troubleshoot peripherals such as JCM Ivizion, UBA and printers
  • -Does benchwork in the tech shop on rebuilding buttons, touch screens, soldering of parts for future incidents
  • -Keeping the tech shop organized on inventory and parts and cleaning materials
  • -Upholding Title 31

First Responder

Hammer Corp.
San Diego, CA
06.2018 - 02.2020
  • -Responding to inquiries and questions on available vehicles that are posted through Craiglist, Facebook Market and the affiliated dealerships.
  • -Replying from live chat and messages from text, Facebook messenger or the dealers website reply option.
  • -Using the Hammer Corp. proprietary website to respond back to the customer's providing information on pricing, availability, vehicle questions and the location of the dealer.
  • -Working either through the office or remotely.

Online Sales and Marketing (Lead)

Razer USA Ltd
Irvine, Ca
10.2013 - 05.2017
  • -Answering escalated issues and concerns from our customer through email, online live-chat and call backs.
  • -Providing answers to the client's question concerning Razer products, software, billing and any issues with shipment and delivery status.
  • -Attending trade shows, gaming expo and conventions such as E3 and Blizzcon, while interacting with our fans and customers on Razer products.
  • -Using eCommerce software SalesForce, Digital River and FedEx Manager.
  • -Communicating with our intra-department from different region such as Singapore and Germany, with any regards to escalation and discrepancy issues.
  • -Upholding daily KPI to satisfy our service and needs.
  • -Taking feedback on social media and customer response, and creating Q&A plans to our tech and dev team.

Education

Associate Degree - Commercial Arts

University of Hawaii
Honolulu, Hawaii

Skills

  • Microsoft Office proficiency
  • Data analysis and entry
  • Conflict resolution strategies
  • Hardware evaluation and repair
  • User interface design
  • Team collaboration and leadership
  • Self-motivation and initiative
  • Staff training and development
  • Quality assurance processes
  • Technical troubleshooting skills
  • Customer service excellence
  • Billing and cash handling
  • Machine maintenance and repair
  • Soldering techniques
  • Equipment installation and management
  • Attention to detail
  • Electronic testing
  • Soldering components
  • Equipment installation
  • Cash handling experience
  • Guest relations
  • Quality assurance
  • Heavy lifting
  • Equipment use
  • Troubleshooting machines
  • Team player attitude
  • Problem-solving

Timeline

Game Attendant/Technician

Arcade Monster
09.2024 - 03.2025

Slot Technician

Jamul Casino
10.2021 - 09.2024

First Responder

Hammer Corp.
06.2018 - 02.2020

Online Sales and Marketing (Lead)

Razer USA Ltd
10.2013 - 05.2017

Associate Degree - Commercial Arts

University of Hawaii

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