Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roodjina Pascale Augustin

Irvington,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Warehouse Worker

Petco Distribution Center
Irvington, NJ
09.2022 - Current
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
  • Operated RF scanners to track merchandise and verify contents of containers
  • Loaded, unloaded and moved material to and from storage and production areas

Volunteer Trainer

ONG (Ref-Haiti)
Port-au-prince, Haiti
01.2019 - 05.2021
  • Scheduled and taught in class to increase learning opportunities.
  • Analyzed team performance and identified opportunities for additional training.
  • Recruited and trained new members of guest service team

Education

High School Diploma -

Nouveau College Bird
Port-au-prince, Haiti
06.2009

Skills

  • Courteous with Strong Service Mindset
  • Computer Proficiency
  • Interpretation and Translation Services
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure

Languages

Haitian creole
Native or Bilingual
English
Full Professional
French
Native or Bilingual
Spanish
Elementary

Timeline

Warehouse Worker

Petco Distribution Center
09.2022 - Current

Volunteer Trainer

ONG (Ref-Haiti)
01.2019 - 05.2021

High School Diploma -

Nouveau College Bird

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Roodjina Pascale Augustin