Roodjina Pascale Augustin
Irvington,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Petco Distribution Center
Irvington, NJ
09.2022 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Operated RF scanners to track merchandise and verify contents of containers
- Loaded, unloaded and moved material to and from storage and production areas
Volunteer Trainer
ONG (Ref-Haiti)
Port-au-prince, Haiti
01.2019 - 05.2021
- Scheduled and taught in class to increase learning opportunities.
- Analyzed team performance and identified opportunities for additional training.
- Recruited and trained new members of guest service team
Education
High School Diploma -
Nouveau College Bird
Port-au-prince, Haiti06.2009
Skills
- Courteous with Strong Service Mindset
- Computer Proficiency
- Interpretation and Translation Services
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Languages
Haitian creole
Native or Bilingual
English
Full Professional
French
Native or Bilingual
Spanish
Elementary
Timeline
Warehouse Worker
Petco Distribution Center
09.2022 - Current
Volunteer Trainer
ONG (Ref-Haiti)
01.2019 - 05.2021
High School Diploma -
Nouveau College Bird
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