Roodney Vargas
Kissimmee
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
24
24
years of professional experience
Work History
Supervisor
Total Wine & More
Orlando
02.2024 - Current
- Supervised daily operations and team performance in a retail wine environment.
- Trained staff on product knowledge and customer service techniques.
- Managed inventory levels and ensured product availability on the sales floor.
- Coordinated merchandising efforts to enhance product visibility and appeal.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Implemented safety protocols to maintain a secure shopping environment.
- Fostered a positive team culture through motivation and support initiatives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed strategies to improve team performance and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Wine Sales Associate
Total Wine & More
Orlando
11.2011 - 02.2024
- Assisted customers in selecting wines based on preferences and food pairings.
- Educated customers about wine regions, varietals, and tasting notes.
- Maintained organized and visually appealing displays throughout the store.
- Conducted inventory management to ensure product availability and freshness.
- Collaborated with team members to enhance customer service experiences.
- Hosted wine tastings to promote new products and engage customers.
- Greeted customers, answered questions and provided product knowledge.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Performed regular price checks on items throughout the store for accuracy.
- Stocked shelves with wine bottles, organized inventory, and ensured displays were attractive.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
Field Representative
AutoVIN
05.2004 - 02.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted market research for improved product positioning and increased sales opportunities.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Improved territory coverage by strategically planning and efficiently executing daily tasks.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Traveled many miles per day to visit customer locations.
- Created employee schedules to align coverage with forecasted demands.
Nurse Assistant
Tandem Health Care
07.2002 - 04.2004
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Education
Associate of Science - Computer And Information Sciences
Kaplan University
Davenport, IAGED -
Cornerstone Ministries & Christian School
Atlanta, GASkills
- Customer Relationship Building
- Product Presentation
- Brand Promotion
- Upselling techniques
- Multitasking capabilities
- Attention to detail
- Inventory management
- Organizational skills
- Sales expertise
- Time management
- Team collaboration
- Decision-making abilities
- Self-motivation
- Product Knowledge
- Engaging With Diverse Customers
- Goal-Driven
- Adaptable and Flexible
- Honest and Dependable
- Decision-Making
- Exceeding Customer Expectations
- Computer Proficiency and Microsoft Office
- Relationship Building
- Creative Thinking
- Team leadership
- Employee training
- Visual merchandising
- Effective communication
Languages
- Spanish
- Portuguese
Timeline
Supervisor
Total Wine & More
02.2024 - Current
Wine Sales Associate
Total Wine & More
11.2011 - 02.2024
Field Representative
AutoVIN
05.2004 - 02.2011
Nurse Assistant
Tandem Health Care
07.2002 - 04.2004
Associate of Science - Computer And Information Sciences
Kaplan University
GED -
Cornerstone Ministries & Christian School