Summary
Overview
Work History
Education
Skills
Timeline
Languages
GeneralManager
Roohi Javed

Roohi Javed

Garland,United States

Summary

Well-qualified professional with 18 years of experience in Customer service (Credit Card Call Center), Sales, Retail and Education. Possess excellent communication and interpersonal skills along with the ability to provide outstanding customer service.

Overview

11
11
years of professional experience

Work History

Substitute Teacher, K-12

Richardson ISD
Richardson, TX
12.2018 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts for more than 20 students.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.

Executive Assistant to Head of HR

Habib Bank Ltd
Karachi, Sindh
04.2011 - 12.2012
  • Reviewed and screened applicant resumes to identify qualified candidates and arranging interviews for 20 to 30 candidates daily for different positions.
  • Oversaw and managed hiring process and assisted human resources.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Organized and coordinated conferences and monthly meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for HR Team.
  • Maintained highest level of confidentiality.

Sales Operations Associate

Mobilink Telecom
Karachi, Sindh
01.2007 - 04.2011
  • Worked closely with sales management to inspect sales process and achieving sales goal for month by 100%
  • Worked to meet or exceed special targets for mobile sim activation and specific product promotions.
  • Kept close contact with over 50 franchise owners for special number request, approval and activation.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Called on leads generated by marketing campaigns, trade shows and other events.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.

Call Center Representative

Askari Bank Ltd
Karachi, Sindh
06.2006 - 01.2007
  • Received 50 inbound customer calls daily related to credit and accounts receivable.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Retail Sales Associate

TK Maxx
London, England
01.2005 - 10.2005
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.

Education

Master Of Arts - English Literature

Jinnah University For Women
Pakistan
05.2016

Skills

  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Self-Motivated
  • Organization and Time Management
  • Dependable and Responsible
  • Written Communication

Timeline

Substitute Teacher, K-12

Richardson ISD
12.2018 - Current

Executive Assistant to Head of HR

Habib Bank Ltd
04.2011 - 12.2012

Sales Operations Associate

Mobilink Telecom
01.2007 - 04.2011

Call Center Representative

Askari Bank Ltd
06.2006 - 01.2007

Retail Sales Associate

TK Maxx
01.2005 - 10.2005

Master Of Arts - English Literature

Jinnah University For Women

Languages

Urdu
Native or Bilingual

Similar Profiles

CREATE PROFILE
Roohi Javed