Roopa Rajaretnam

EI Labs India Pvt. Ltd.

Bangalore, India

09.2010 - 05.2014

Improved quality processes for increased efficiency and effectiveness.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Updated quality control standards, methods and procedures to meet compliance requirements.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Managed and archived quality documentation and participated in internal and external quality audits.
Increased customer satisfaction through adherence to quality standards and customer requirements.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Collaborated with contract representatives and oversaw quality control implementations and reporting.
Evaluated quality problems and performed [Action] to identify and resolve issues.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
Devised specifications for processes.
Developed and deployed production control plans and created work instructions and procedures.