Lanyjah Lane

• Managed and archived quality documentation and participated in internal and external quality audits.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Increased customer satisfaction through adherence to quality standards and customer requirements.

• Spearheaded new tenant application process

• Collected rent and sent out approved collection notices

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.