ROOPRAM HANSRAJ
Haines City,FL
Summary
Results-driven Project Manager with proven strengths in budget management, resource allocation, and risk assessment. Committed to optimizing stakeholder engagement and fostering team collaboration to drive project success. Dynamic service manager with extensive experience in team collaboration and effective communication. Excels in managing daily operations, ensuring client satisfaction, and improving service delivery through strategic problem-solving.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Project Manager
JR HOBBS CO
Lowrenceville, GA
01.2025 - 10.2025
- Assisted in managing project budgets and resource allocations effectively.
Service Manager
Frank Gay Commercial Service
Orlando, FL
03.2022 - 01.2025
- Coordinated schedules and dispatching of technicians for service calls.
- Managed daily operations for service team and client requests.
- Trained new staff on company policies and service procedures.
- Ensured compliance with safety standards and regulations in all operations.
- Oversaw inventory management and ordered necessary parts and supplies.
- Facilitated communication between clients and technical teams for service updates.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Developed training materials to enhance team knowledge of services offered.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Maintenance Supervisor
Fairville Management
Hockessin, Delaware
02.2020 - 12.2022
- Supervised maintenance staff to ensure compliance with safety protocols.
- Coordinated preventive maintenance schedules for all facility equipment.
- Inspected and diagnosed issues in HVAC, plumbing, and electrical systems.
- Managed inventory of tools and replacement parts for maintenance operations.
- Implemented efficient workflows to enhance team productivity and effectiveness.
- Collaborated with vendors for repairs and service contracts on equipment.
Senior Technician
JACO Mechanical inc
Bronx, NY
06.2008 - 02.2020
- Operated and maintained complex technical systems for optimal performance.
- Troubleshot equipment issues to ensure minimal downtime and efficient operations.
- Collaborated with engineering teams to implement system upgrades and improvements.
- Trained junior technicians on equipment handling and safety procedures.
- Documented service reports detailing repairs and routine maintenance tasks performed.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Fixed problems with parts, equipment and full systems.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
Education
Associate of Applied Science - HVAC
Washington State University
Pullman, WA05-2014
Skills
- Project management
- Budget management
- Resource allocation
- Risk assessment
- Stakeholder engagement
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Meeting facilitation
- Client rapport
Languages
English
Professional
Certification
EPA Universal (608)
References
References available upon request.
Timeline
Project Manager
JR HOBBS CO
01.2025 - 10.2025
Service Manager
Frank Gay Commercial Service
03.2022 - 01.2025
Maintenance Supervisor
Fairville Management
02.2020 - 12.2022
Senior Technician
JACO Mechanical inc
06.2008 - 02.2020
Associate of Applied Science - HVAC
Washington State University