Summary
Overview
Work History
Education
Skills
Timeline
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Roosevelt Bembry

Ft. Pierce,FL

Summary

Accomplished Patient Advocate and Customer Service Specialist with a proven track record at United Healthcare, excelling in healthcare navigation and customer service. Demonstrated expertise in HIPAA compliance and efficient problem-solving, significantly enhancing patient and customer satisfaction. Skilled in multitasking and organization, adept at developing patient-centered solutions and streamlining communication processes.

Overview

11
11
years of professional experience

Work History

Patient Advocate

United Healthcare
07.2019 - Current
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Developed patient-centered care plans to meet individual needs.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.

Customer Care Representative

AllianceRX
02.2016 - 06.2019
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Customer Service Representative

Spherion Staffing
04.2014 - 06.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Westwood Highschool
Fort Pierce F
04.2007

Skills

  • Healthcare navigation
  • Customer service
  • Multitasking and organization
  • HIPAA compliance
  • Insurance verification
  • Data entry

Timeline

Patient Advocate

United Healthcare
07.2019 - Current

Customer Care Representative

AllianceRX
02.2016 - 06.2019

Customer Service Representative

Spherion Staffing
04.2014 - 06.2016

Westwood Highschool
Roosevelt Bembry