RAYMEE MARLIN
Idaho Falls
Summary
Dependable Patient Advocate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
Work History
Patient Advocate
Eastern Idaho Regional Medical Center
05.2022 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations.
- Managed patient complaints and grievances professionally and efficiently while meeting CMS and The Joint Commission guidelines.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Worked effectively with staff from all departments to coordinate resolutions.
- Conducted comprehensive investigations on complex cases, leading to successful outcomes and satisfied patients and families.
- Maintained accurate records of all grievance cases, facilitating easier reporting and analysis of trends.
- Compose professional written letters as necessary to close patient grievances.
- Conducted regular audits on patient feedback data, implementing necessary changes to improve overall satisfaction levels.
- Guided patient service recovery efforts.
Crisis Case Manager
Behavioral Health Crisis Center
08.2021 - 10.2023
- Engaged families and support systems in the treatment process for optimal results.
- Enhanced communication between clients and service providers, ensuring timely access to appropriate resources.
- Utilized evidence-based practices such as motivational interviewing techniques to facilitate positive change in clients lives.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in healthcare setting.
- Facilitated successful transitions from crisis stabilization units to community-based services.
- Reduced repeat crises with proactive case management and consistent followup.
Office Manager
Cornerstone Geomatics
09.2021 - 05.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory, activities, project requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, accounts payable/accounts receivable, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
Shift Lead Manager
Dutch Bros
03.2018 - 06.2020
- Led team meeting and ensured that customers and coworkers felt loved and protected
- Created hand-crafted beverages based upon customer preferences, resulting in satisfied customers
- Maintained calm demeanor during high-volume periods and special events
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Created lasting relationships with customers and coworkers
- Variable Working Hours (Early and Late).
Education
Bachelor of Arts: Social Work -
Idaho State University
05.2022
Case Manager Intern -
Behavioral Health Crisis Center of East Idaho
05.2022
Skills
- Interpersonal Skills
- Verbal and Written Communication
- Time Management
- Critical Thinking
- Team Collaboration
- Documentation and Recordkeeping
- Proactive Problem Solving
- Resource Utilization
- Quality Assurance
- Healthcare Navigation
Volunteer Experience
- High School Volleyball Coach, 2018-2024
- Dental Hygiene Fundraiser, 2018-2022
- Humanitarian Trip to Guatemala, 2016
Timeline
Patient Advocate
Eastern Idaho Regional Medical Center
05.2022 - Current
Office Manager
Cornerstone Geomatics
09.2021 - 05.2022
Crisis Case Manager
Behavioral Health Crisis Center
08.2021 - 10.2023
Shift Lead Manager
Dutch Bros
03.2018 - 06.2020
Bachelor of Arts: Social Work -
Idaho State University
Case Manager Intern -
Behavioral Health Crisis Center of East Idaho
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