Patient Advocate
Palms Medical Group
Gainesville, FL
11.2024 - Current
- Screened patients for eligibility for state, local and federal assistance programs.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.