Roosevelt Bless Babanawo
Orlando,FL
Summary
Professional with over six years of experience in digital marketing, account management, and customer service. Recognized for a strong work ethic and exceptional communication skills. Ability to rapidly acquire new skills, foster team collaboration, and deliver high quality results in fast paced environments. I am dedicated to continuous personal and professional growth. I am a proactive problem solver committed to success and enhancing client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Agent
Florida Blue
01.2023 - 01.2025
- Delivered personalized service to members regarding healthcare benefits and claim statuses
- Maintained HIPAA compliance while handling confidential information
- Collaborated with internal departments to resolve escalated customer concerns
- Helped reduce call times by implementing effective call scripts and best practices
Sales & Service Associate
Walgreens Distribution Center
01.2022 - 01.2023
- Received, inspected, and sorted incoming shipments of pharmaceutical and retail products
- Picked, packed, and labeled orders accurately for delivery to Walgreens retail locations
- Operated warehouse equipment in a safe and efficient manner
- Performed cycle counts and inventory audits to ensure product accuracy and prevent stock discrepancies
- Maintained clean and organized workstations in accordance with OSHA and company safety standards
Sales & Service Associate
Majorel USA Inc.
01.2020 - 01.2022
- Responded to customer inquiries via phone, email, and chat regarding reservations, cancellations, payment issues, and changes to bookings
- Provided high-quality service in a fast-paced environment, ensuring a positive customer experience
- Troubleshooted issues related to website navigation, user accounts, and technical problems
- Assisted customers and property owners with policies, procedures, and dispute resolution
Education
Bachelors - Banking and Finance
Ghana Technology University
Accra, Ghana05.2017
Skills
- Integrated marketing communication strategies
- Digital Media Consultation
- Telecommunications support
- Effective customer communication
- Electronic payment facilitation
- Script adherence
- Compliance management
- Market-driven sales execution
- Product knowledge
Certification
-Merta certified Digital Marketing Associates
-Online Marketing Fundamentals
-AdWords Mobile certification
-Digital sales Certification
-Email marketing Certified
-Display and video 360
Timeline
Call Center Agent
Florida Blue
01.2023 - 01.2025
Sales & Service Associate
Walgreens Distribution Center
01.2022 - 01.2023
Sales & Service Associate
Majorel USA Inc.
01.2020 - 01.2022
Bachelors - Banking and Finance
Ghana Technology University