Summary
Work History
Education
Skills
Timeline
Generic

Roosevelt Gatewood III

Tampa,FL

Summary

I'm diving into cybersecurity with a Business IT background, building my foundation across IT, cloud, and security through real-world, hands-on experience. I'm constantly learning, improving, and pushing myself to understand systems beyond the surface level. My long-term goal is to become a security professional who can connect technical depth with business impact and help organizations make smarter, more secure decisions.

Work History

Technical Support Analyst Intern (Tier 1)

CAE USA
12.2025 - Current
  • Delivered tier 1 technical support in enterprise environment, efficiently resolving user issues through structured service desk and ticketing workflows.
  • Managed Active Directory user administration, including password resets, account unlocks, and access management.
  • Facilitated multi-factor authentication (MFA) troubleshooting and resolved access-related issues while ensuring adherence to security and compliance standards.
  • Facilitated remote user support for hardware, software, and connectivity challenges across Windows-based systems.
  • Executed basic hardware support tasks, including laptop troubleshooting, peripheral setup, and device imaging, adhering to established procedures.
  • Executed basic network troubleshooting, addressing VPN access and general connectivity issues.
  • Recorded incidents with precision and escalated tickets to facilitate prompt resolution by designated technical teams.

IT Service Desk Intern

University of Tampa
08.2025 - Current
  • Provided tier 1 IT support to students, faculty, and staff across identity management systems, including Active Directory, Okta, and Workday.
  • Generated and escalated tickets to facilitate prompt resolution by designated technical teams.
  • Facilitated user navigation through technical issues, enhancing troubleshooting efficiency and communication clarity.

Education

Bachelor of Science - Cybersecurity

The University of Tampa
Tampa, FL
05.2028

Skills

  • IT Support & Operations: Tier 1 Technical Support, Service Desk & Ticketing, Remote User Support, Incident Documentation & Escalation, Hardware Troubleshooting (Laptops, Peripherals, Imaging)
  • Identity & Access Management: Active Directory (Password Resets, Account Unlocks, User Management), Okta (Basic), Multi-Factor Authentication (MFA), Access Management
  • Networking & Systems: Network Troubleshooting (Wi-Fi, Connectivity, VPN Basics), TCP/IP Fundamentals, Windows OS Support, Linux Fundamentals (Basic)
  • Security Foundations: Authentication & Access Control, Least Privilege, Security-Aware Troubleshooting, Compliance-Focused IT Support

Timeline

Technical Support Analyst Intern (Tier 1)

CAE USA
12.2025 - Current

IT Service Desk Intern

University of Tampa
08.2025 - Current

Bachelor of Science - Cybersecurity

The University of Tampa

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