Summary
Work History
Education
Skills
Timeline
Generic

Roosevelt Gatewood III

Tampa,FL

Summary

I'm diving into cybersecurity with a Business IT background, building my foundation across IT, cloud, and security through real-world, hands-on experience. I'm constantly learning, improving, and pushing myself to understand systems beyond the surface level. My long-term goal is to become a security professional who can connect technical depth with business impact and help organizations make smarter, more secure decisions.

Work History

Technical Support Analyst Intern (Tier 1)

CAE USA
Tampa, FL
12.2025 - Current
  • Delivered tier 1 technical support in enterprise environment, efficiently resolving user issues through structured service desk and ticketing workflows.
  • Managed Active Directory user administration, including password resets, account unlocks, and access management.
  • Facilitated multi-factor authentication (MFA) troubleshooting and resolved access-related issues while ensuring adherence to security and compliance standards.
  • Facilitated remote user support for hardware, software, and connectivity challenges across Windows-based systems.
  • Executed basic hardware support tasks, including laptop troubleshooting, peripheral setup, and device imaging, adhering to established procedures.
  • Executed basic network troubleshooting, addressing VPN access and general connectivity issues.
  • Recorded incidents with precision and escalated tickets to facilitate prompt resolution by designated technical teams.

IT Service Desk Intern

University of Tampa
Tampa, FL
08.2025 - Current
  • Provided tier 1 IT support to students, faculty, and staff across identity management systems, including Active Directory, Okta, and Workday.
  • Generated and escalated tickets to facilitate prompt resolution by designated technical teams.
  • Facilitated user navigation through technical issues, enhancing troubleshooting efficiency and communication clarity.

Education

Bachelor of Science - Cybersecurity

The University of Tampa
Tampa, FL
05.2028

Skills

  • IT Support & Operations: Tier 1 Technical Support, Service Desk & Ticketing, Remote User Support, Incident Documentation & Escalation, Hardware Troubleshooting (Laptops, Peripherals, Imaging)
  • Identity & Access Management: Active Directory (Password Resets, Account Unlocks, User Management), Okta (Basic), Multi-Factor Authentication (MFA), Access Management
  • Networking & Systems: Network Troubleshooting (Wi-Fi, Connectivity, VPN Basics), TCP/IP Fundamentals, Windows OS Support, Linux Fundamentals (Basic)
  • Security Foundations: Authentication & Access Control, Least Privilege, Security-Aware Troubleshooting, Compliance-Focused IT Support

Timeline

Technical Support Analyst Intern (Tier 1)

CAE USA
12.2025 - Current

IT Service Desk Intern

University of Tampa
08.2025 - Current

Bachelor of Science - Cybersecurity

The University of Tampa