RORI COLON
Summit Health
Hillsdale,NJ
8
years of professional experience
Detail-oriented healthcare and administrative professional with 5+ years of experience in patient support, high-volume customer service, scheduling, billing support, insurance verification, and office operations. Known for accuracy, professionalism, empathy, and strong follow-through. Tech-savvy and highly organized, with experience handling confidential information, coordinating appointments, resolving concerns, and maintaining efficient workflows in fast-paced environments.
Work History
Office Administrator / Billing | Scorpio Physical Therapy
- Support day-to-day office administration and billing operations in a physical therapy practice.
- Assist with patient-facing administrative workflows while maintaining accuracy, professionalism, and confidentiality.
Call Center Representative
4 Years 6 Months- Handle a high volume of inbound calls related to appointment scheduling, billing, insurance verification, and patient support.
- Coordinate appointments across multiple providers while maintaining accuracy and efficient scheduling workflows.
- Manage referrals, including Veterans Affairs cases, and follow required processes and documentation standards.
- Document patient interactions accurately while maintaining HIPAA compliance and confidentiality.
- Provide empathetic, professional, solution-focused service while resolving questions and concerns.
Home Health Aide / Family Caregiver
1 Year- Provided dependable day-to-day support and companionship while assisting with routines, appointments, and household needs.
- Maintained organization, communication, and attention to detail in a caregiving environment requiring trust and discretion.
Hostess
1 Year 11 Months- Managed reservations and guest flow in a fast-paced, high-volume environment.
- Resolved customer concerns professionally and efficiently.
- Processed POS transactions and supported daily front-of-house operations.
Camp Counselor
2 Years 1 Month- Supervised children while maintaining a safe, structured, and positive environment.
- Maintained attendance and incident logs accurately.
- Encouraged positive behavior, communication, and teamwork.
Education
Cosmetology Certificate
High School Diploma
Skills
Office Administration
Appointment Scheduling
HIPAA Compliance
Conflict Resolution
Medical Billing Support
Insurance Verification
Data Entry & Documentation
Calendar Management
Patient Coordination
Referral Management
Customer Service
High-Volume Call Handling
Timeline
Office Administrator / Billing | Scorpio Physical Therapy
10.2026 - CurrentRead More
Home Health Aide / Family Caregiver
Private Family Care
10.2023 - 10.2024Read More
Call Center Representative
Summit Health
04.2022 - CurrentRead More
Hostess
Blue Akai
12.2019 - 11.2021Read More
Camp Counselor
Borough of Edgewater
07.2018 - 08.2020Read More
Leonia High School
High School Diploma
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Parisian Beauty Academy
Cosmetology Certificate
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