Rork Marney
Hygiene,Colorado
Summary
Extensive experience in the automotive industry as former technician and Service Advisor with a strong background excelling in customer service and vehicle assessment. Proven ability to enhance workflow efficiency and increase repeat business through excellent communication and attention to detail, fostering trust and rapport with clients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Advisor
Larry H. Miller/Corwin Boulder Toyota
08.2010 - 12.2025
- Delivered exceptional honest customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs for clients.
- Managed service appointments, optimizing scheduling to enhance workflow efficiency.
- Educated customers on vehicle maintenance, promoting preventative care and service repairs.
- Processed warranties and claims, ensuring compliance with manufacturer guidelines.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries.
Automotive Technician
Stapp Interstate Toyota
01.2004 - 01.2010
- Diagnosed and repaired complex automotive issues using advanced diagnostic equipment.
- Conducted routine maintenance services, ensuring vehicle reliability and safety standards compliance.
- Collaborated with team members to streamline repair processes, reducing turnaround time on service requests.
Automotive Technician
Valley Ford
01.2000 - 06.2004
Education
Associate of Applied Science - Automotive
Colorado Mesa University
Grand Junction, CO01-2000
Skills
- Customer service
- Computer skills CDK and XTIME
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Excellent communication
- Listening skills
- Strong work ethic
Certification
- Master certified Toyota service advisor.
Timeline
Service Advisor
Larry H. Miller/Corwin Boulder Toyota
08.2010 - 12.2025
Automotive Technician
Stapp Interstate Toyota
01.2004 - 01.2010
Automotive Technician
Valley Ford
01.2000 - 06.2004
Associate of Applied Science - Automotive
Colorado Mesa University