Rory Bandy

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Perform nightly audits using the FOSSE system to ensure all guest charges and transactions are accurately posted, balanced, and reconciled.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
• Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
• Established rapport with regular clientele by providing personalized service tailored to individual preferences.
• Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
• Provided guests with information about local attractions and services, enhancing their stay experience.
• Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
• Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
• Enhanced guest satisfaction by providing efficient check-in and check-out services.
• Verify and balance cash drawers, process credit card transactions, and prepare bank deposits.

Resolve guest inquiries, address complaints, and ensure a high level of customer satisfaction during the overnight shift.

Assist in the preparation of billing and invoicing, ensuring timely and accurate documentation.

Handle reservations, cancellations, and special requests, providing exceptional service to guests while maintaining efficient operations.

Coordinate with management and other hotel departments to ensure smooth operations overnight.

Ensure all security protocols are followed, including monitoring surveillance equipment and safeguarding guest property.

• Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
• Supported event management teams by providing crowd control services during large gatherings or special occasions.
• Trained new security officers on company protocols, procedures, and best practices for optimal performance.
• Cultivated a team-oriented environment among security personnel by fostering open communication lines and promoting collaboration.
• Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
• Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
• Conducted comprehensive security assessments, identifying potential risks and recommending appropriate countermeasures.
• Assisted in emergency situations, coordinating evacuations and providing first aid when necessary.
• Managed access control systems to ensure only authorized individuals entered restricted areas within the facility or grounds.
• Upgraded security measures by staying current on industry trends, technologies, risks, strategies.
• Ensured compliance with local laws, regulations policies regarding safety protocols through continuous training programs for security staff.
• Established strong relationships with clients, ensuring clear communication channels for addressing concerns or issues.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Completed full building and grounds patrols to spot and investigate concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Investigated suspicious activities and persons to maintain security of premises.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.

• Making sure patrons are following the rules, checking identity at the door, removing disorderly patrons in a professional manner
• Responsible for scheduling staff and hiring as well as managing during of the entire security team

• Served as Manager in Training which included interviewing and hiring security team, assisting in hiring of wait staff
• Close register at end of night
• Making sure patrons are following the rules, checking identity at the door, removing disorderly patrons in a professional manner

• Managed a team of personal trainers
• Responsible for recruiting gym members to sign up for training in order to achieve their fitness goals
• Help encourage individuals to make a healthy lifestyle change through structured guidance, emotional reinforcement and moral support

• Manage the personal training department
• Sell personal training contracts to new and former members
• Ranked in the top 10% of the country 5 months in a row
• With no personal assistant, and along with the General Manager, helped make the gym not only competitive, but rival to other more lucrative gyms
• Administered training assessments with the goal of assisting members in recruiting my training staff for a change into a healthier lifestyle

• Managed 260 employees
• Monitored the loading, unloading, sorting, and scanning of packages
• Helped the facility set records in production 6 times
• Helped the facility win numerous accolades for over a year

• Deployed to Iraq my entire military career, 2002 - 2006
• Administered emergency medical aid to soldiers and civilians, on and off the battlefield
• Lead medical rescue missions during wartime situations
• Assisted in the rescues of civilian and military personnel
• Taught classes to non-medical soldiers and civilians on how to maintain the quality of life until proper relief arrived

• Sold women's clothing
• Handled shipping and receiving of merchandise
• Managed 9 people
• Worked at 2 locations when needed