Rory Bostian
Perry
Summary
Dedicated medical professional with extensive experience in direct patient care and medical office management. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Strong commitment to regulatory compliance and practice standards. Skilled in building trust and rapport with patients to enhance their healthcare experience.
Overview
9
9
years of professional experience
Work History
Telehealth Clinical Tech
Veterans Health Administration
Ogden
10.2025 - Current
- Coordinated, installation, maintenance and management of telehealth technologies including hardware and software with assistance of Biomed and IT.
- Coordinated and or directly configured, installed, managed inventory, cleaned, and performed minor routine maintenance of assigned telehealth technology.
- Secured and ensured readiness of assigned telehealth technologies by preparing and tracking maintenance work orders and coordinating with National Telehealth Technology Help Desk for troubleshooting and replacement.
- Provided established standardized competency-based training for telehealth technology facilitating interactive simulations for clinical staff participating in telehealth programs.
- Provided established standardized competency-based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers.
- Provided education and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
- Facilitated success of complex telehealth programs through application of specialized technical expertise, enhancing service delivery.
- Participated in performance improvement activities aimed at improving the efficiency of the patient’s telehealth processes.
- Developed reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures.
- Coordinated clinic setup and monitored workload capture for patient and provider clinics, optimizing telehealth resource scheduling.
- Managed schedules of rooms, patients, technologies, clinical providers, and presenters to ensure efficient telehealth operations.
- Received and scheduled requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system.
- Communicated with clinical and administrative staff at local and remote sites to ensure coordination of telehealth services.
- Delivered patient education through approved resources to improve knowledge of telehealth options.
- Supported Veterans in completing patient satisfaction surveys.
- Completed standardized clinical questionnaires and templates within scope of training and applicable guidelines.
- Maintained knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation.
Administrative Support Assistant
IRS
Ogden
04.2024 - 02.2025
- Provided comprehensive administrative support to Area Directors in hiring and personnel administration, managing scheduling of interviews, coordinating space and equipment for new hires, processing personnel actions, and addressing HR requests.
- Maintained a calendar of appointments and commitments for the Area Director and provided pertinent informational items for conferences and meetings; wrote meeting agendas and minutes.
- Facilitated understanding of Area Directors’ perspectives on various problems and work situations, aiding in effective decision-making related to calendar appointments and scheduling interviews.
- I successfully gathered requested information and statistics; I consistently researched a variety of issues; I summarized and assembled data and provided necessary supporting documentation for correspondence and reports for the Area Directors’ use.
- Successfully analyzed proposed and existing office procedures and directives for conformance to existing policy and procedures, for clarity, to avoid duplication or conflict with other issuances, and to recommend appropriate corrective action.
- Assisted Directors with operational reviews and special projects, contributing to the overall effectiveness of departmental initiatives.
- Prepared and maintained recurring and ad hoc reports using prescribed formats and sources of information applicable to the program.
- Used a variety of computer software programs involving the application of word processing, spreadsheet, slide-presentation, and statistical database programs to input, update, retrieve, gather, and generate data or reports.
- Organized and updated files for record maintenance and transfer.
- Consistently maintained confidential files required by the Area Directors and other administrative and general files in the office.
- Prepared and reviewed several highly confidential and sensitive documents.
- Reviewed correspondence and other documents prepared for the signature of the Area Directors for correctness of style, accuracy of information, and conformance to the Area Director’s views.
- Ensured proper access and management of files for Counsel's review.
- Managed Appeals technical work in the Appeals Centralized Database System and issued final determinations made on various workstreams.
Administrative Chief
Naval Education Training and Professional Development Center
Pensacola
02.2020 - 07.2023
- Led 56 military and civilian personnel in the gathering, consolidating, and analysis of 21,312 program items as a senior supervisor of the Program Readiness Review Panel.
- Assigned and evaluated subordinate staff work to ensure accuracy and completeness of data points, correcting issues and providing feedback and recommendations to internal and external stakeholders.
- This effort led to the retention of all previous data, the creation of an additional 1,239 data entries, and the construction of 21 future program directives.
- Assisted in the development of a mobile device application designed to test overall organizational and military knowledge of naval personnel prior to promotion opportunities, as a member of the organization's Program Initiative working group.
- Utilized data from digital and written information sources to expertly verify the accuracy, completeness, and relevance of all data while communicating any discrepancies to higher authority for correction.
- These efforts ensured the Navy had the most accurate information to test the over 100K Sailors eligible for promotion, thus ensuring the highest quality candidates were promoted.
- Expertly analyzed and interpreted applicable state, local, and Department of Defense laws and regulations as the organization's Drug and Alcohol Program Administrator.
- Provided program guidance and recommendations to the organization's senior leadership to ensure the organization's local instructions complied with all requirements as directed.
- Completed all data entry into requisite electronic systems as well as delivering oral and written communications to internal and external stakeholders at the local, state, and Department of the Navy level.
- As the sole medical expert on staff, led program initiatives to improve the overall morale and health of individual people as a member of the organization's Resilience Team.
- Liaised with local military medical facility and volunteer organizations to coordinate mental health, ergonomics, and vaccination workshops for all qualifying individuals.
- Addressed intricate patient challenges to ensure needs were satisfied.
- Efforts led to increased morale and productivity among participating personnel, enabling organization to maintain high operational standards and meet internal and external directives.
- I identified educational or training needs to successfully train the subordinates.
- Additionally, throughout the COVID-19 crisis, I functioned as the liaison between the organization and the local medical facility.
- Through analysis and review of all local, state, and Department of Defense guidelines, I provided senior leadership with recommendations for best practices, enabling the organization to comply with all directives from higher authorities.
Senior Administrative Medical Advisor
Commanding General II Marine Exped Forces
Jacksonville
03.2017 - 01.2020
- Delivered strategic medical advice to the lead surgeon for healthcare services affecting 20K military personnel during a significant U.S. Marine Corps warfighting exercise.
- By liaising with subordinate and host nation support agencies, administratively managed all routine and emergency medical planning for 3 major subordinate organizations impacting operational readiness for 42K members across 4 continents.
- Supervised 3 military personnel and 1 civilian in managing budget of over $26M, ensuring effective allocation of resources for medical operations.
- Through this expert management, the organization processed over 98 medical supply requisitions, enabling subordinate organizations to successfully complete 37 training and real-world deployment events.
- Additionally, coordinated with external agencies to ensure critical training for 30 Tactical Combat Casualty Care instructors, which enabled the command to provide high-quality medical care during all training and real-world scenarios.
- Coordinated with Headquarters Marine Corps. to review the Inventory Stocking Levels for all wartime medical supplies across all subordinate units.
- Examined historical documents and analyzed current trends and supply requisition rates to predict supply shortfalls, communicating findings to internal and external agencies to prevent delays in processing and receiving.
- These efforts resulted in a reestablished logistical baseline that enabled the command and all subordinate elements to meet future operational requirements.
- Provided strategic medical guidance to senior commanders in support of real-world civilian aid contingency operations as a member of the command's Crisis Response Team.
- Analyzed medical guidance and availability of Non-Governmental Organizations, State Department, and host nation support assets to inform stakeholders of viable medical assets and capabilities for the operation.
- These efforts allowed senior-level commanders to take quick and decisive action in support of rapidly evolving situations.
Education
High School Diploma -
Eureka Senior High School
Eureka, CASkills
- Patient care
- Basic clinical assessment
- Clinical documentation
- Infection control procedures
- EMR / EHR
- Clinical support
- Quality control
- Data recording
- Inventory maintenance
- Attention to Detail
- Self-starter
- Reliability
- Written and Verbal Communication
- Customer Service
Timeline
Telehealth Clinical Tech
Veterans Health Administration
10.2025 - Current
Administrative Support Assistant
IRS
04.2024 - 02.2025
Administrative Chief
Naval Education Training and Professional Development Center
02.2020 - 07.2023
Senior Administrative Medical Advisor
Commanding General II Marine Exped Forces
03.2017 - 01.2020
High School Diploma -
Eureka Senior High School