Rory Coscia
Columbus
Summary
Positive leader, quick learner, ready to take on any task. Known for positivity, high productivity, & good communication. Always excited for new experiences. Welcomes in any advice for improvement.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
UPS
08.2021 - Current
- Managed workflow and assigned tasks to optimize team performance.
- Trained new employees on operational procedures and safety policies.
- Implemented process improvements that reduced delays and increases the overall operation.
- Analyzed operational data to identify trends, recommending strategies for enhanced performance metrics.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Crew Member
Wendy's
05.2019 - 09.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced cash drawers.
- Prepared food items according to company standards, adhering to health and safety regulations consistently.
- Collaborated with team members to optimize workflow during peak hours, improving overall efficiency.
- Resolved customer complaints effectively, maintaining positive relationships and enhancing brand reputation.
Education
No Degree - Psychology
Campbellsville University
Campbellsville, KYSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Friendly, positive attitude
- Customer service
Timeline
Operations Supervisor
UPS
08.2021 - Current
Crew Member
Wendy's
05.2019 - 09.2021
No Degree - Psychology
Campbellsville University