Rory Gerber
Columbus
Summary
Strategic and results-driven Regional Operations Manager with over a decade of experience in leadership and operations management. Proven track record in strategic planning, team collaboration, and customer service excellence. Eager to leverage expertise in regional operations to drive growth and efficiency in a new team environment.
Overview
15
15
years of professional experience
Work History
Account Manager Granville City School District
Scioto Services LLC
2026.03 - Current
- Developed strong client relationships to enhance customer satisfaction and retention.
- Analyzed client needs and tailored service solutions to meet specific requirements.
- Coordinated communication between clients and internal teams for seamless project execution.
- Led strategic initiatives to optimize account management processes and improve service delivery.
- Mentored junior staff on effective account management practices and client engagement strategies.
- Monitored account performance metrics to ensure alignment with client expectations and company goals.
- Implemented feedback mechanisms to continuously improve service offerings based on client input.
Regional operation manager
Enterprise Solution Usa LLC
2017.03 - 2025.11
- Overlook district manager at West virginia / Ohio for Kroger account
- Responding to cleaning intelligence
- Set up annual walk with Kroger Dm, VP
- Daily communications with store leaders at Giant eagle locations ( Oh, PA, IN)
- Plan of annual wet work, order chemicals , make a maps for each location
- Log in with work order at compucean
- Weekly conference call with owner of the company
- Direct contact with contractors for Giant eagle and Kroger
- Monthly worked on expenses reports
- Provided guidance on best practices when dealing with complex customer issues or complaints.
District Manager
Enterprise Solution Usa LLC
2011.04 - 2017.03
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Direct contact with area managers for assigned areas
- Check daily on assigned location, communicate all issues to contractors in the area and supervisors
- Set up any project work for individual location
- Responding on daily issues thru cleaning intelligent for Kroger accounts
- Weekly conference calls with owner of the company
Education
Science
Community college
Columbus, state2005-01
Skills
- Strategic planning
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Excellent interpersonal skills
- Account management
- Customer satisfaction
- Client relationship management
Timeline
Account Manager Granville City School District
Scioto Services LLC
2026.03 - Current
Regional operation manager
Enterprise Solution Usa LLC
2017.03 - 2025.11
District Manager
Enterprise Solution Usa LLC
2011.04 - 2017.03
Science
Community college