Rory Millon
Carbondale,PA
Summary
Dynamic leader with proven expertise in business development and sales, honed at Gertrude Hawks Chocolates. Excelled in teamwork and collaboration, driving brand consistency and resolving customer complaints effectively. Skilled in specialized software, demonstrating exceptional task prioritization. Achieved significant operational standards, showcasing a blend of hard and soft skills for dynamic business environments. Highly motivated and results-driven department management with experience in retail operations, customer service, company shipping processes, and company sale records. Proven track record of driving sales, increasing productivity, and developing dynamic teams to deliver exceptional customer experiences. Adept in leveraging analytics to identify areas of improvement and develop actionable plans to maximize team performance. Skilled in data analysis, process improvement, various software tools such as Microsoft Office and UNIX. Resourceful and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Traffic Department Lead
Gertrude Hawks Chocolates
09.2023 - 08.2024
- Company Overview: Scheduled Customer delivery and shipping days for their fundraising packages within the company
- Resolved customer complaints in a timely manner utilizing exceptional conflict resolution skills
- Used specialized computer applications and spreadsheet software to plan and coordinate due dates for Gertrude hawk Trucking Companies (such as ADP)
- Managed and motivated a team of 4 employees to ensure successful completion of tasks
- Established effective procedures for tracking inventory levels, sales data, and other departmental metrics
- Met or exceeded operating standards for brand consistency
- Canceled orders based on customer requests, inventory or delivery problems
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Supported team efforts by lending assistance when needed
- Scheduled Customer delivery and shipping days for their fundraising packages within the company
Line Worker/ Candy Packer
Gertrude Hawks Chocolates
01.2022 - 07.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Used equipment properly to avoid workplace hazards or injuries.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Loaded and unloaded products from pallets and trucks
- Communicated effectively with supervisors, colleagues, and other personnel on the assembly line
- Followed detailed instructions from management regarding product quality control
- Followed Good Manufacturing Practices (GMP) standards to support quality
Customer Service Cashier
Agway Farm and Gardens
01.2020 - 07.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Processed customer orders and accurately handled payment transactions.
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks
Education
1 Full Term - Bioengineering in The Textiles And Design
Thomas Jefferson University
08.2021
High School Diploma -
Western Wayne High School
Lake Ariel, PA06.2021
Skills
Organizational abilities
Multimedia understanding
Training and Development
Goals and performance
Safety Procedures
Quality Control
Languages
English
Hobbies- Life Outside Work
- Sewing garments for fun for about 4 years, all through high-school and for a full term in college at Thomas Jefferson University in 2021-22; I briefly majored in Bioengineering for the Textiles and Design.
- Can hand sew, though machine operated is preferable
- Extensive embroidery skills
- Painting with watercolor
Timeline
Traffic Department Lead
Gertrude Hawks Chocolates
09.2023 - 08.2024
Line Worker/ Candy Packer
Gertrude Hawks Chocolates
01.2022 - 07.2023
Customer Service Cashier
Agway Farm and Gardens
01.2020 - 07.2021
1 Full Term - Bioengineering in The Textiles And Design
Thomas Jefferson University
High School Diploma -
Western Wayne High School
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