Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharon N. Castro

Las Vegas,NV

Summary

Engaging 16 + years of exceptional customer service.

Strategic thinker and tactical decision - maker with passion for exceeding clients expectations. Patient and creative to de - escalate any situation & deliver a positive change.

Overview

9
9
years of professional experience

Work History

Traffic Department Lead

Law Office Of Mark Coburn
04.2021 - Current
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Chaired department meetings covering new implementations, problem-solving and other operational areas.
  • Managed team schedules, department projects and quality assurance.
  • Implemented corporate planograms for new department products.

Receptionist

Gold Medal Injury Law
08.2020 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone and or postal mail.

Receptionist

Law Office Of Mark Coburn
10.2016 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks deadlines such as scheduling, confirming appointments, electronically sending quotes & retainers filing etc..
  • Communicated with clients via email, telephone or postal mail.
  • Resolve customer complaints handled large amount of incoming and outgoing calls and dealt with walks ins on the daily basics.

Bail Bondsman

Aztec Bail Bonds
03.2015 - 10.2016
  • Locate apprehended and returned suspects to jail after missed court appearance.
  • Carried out day-day duties efficiently.
  • Worked flexible hours.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma -

Sierra Vista High School
Las Vegas, NV
07.2005

Skills

  • Exceptional Customer Service
  • Cash Handling
  • Training and Development
  • Team Supervision
  • Constructive Feedback
  • Sales Reporting
  • Maintaining Clean Work Environment
  • Special Assignments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Traffic Department Lead

Law Office Of Mark Coburn
04.2021 - Current

Receptionist

Gold Medal Injury Law
08.2020 - 12.2020

Receptionist

Law Office Of Mark Coburn
10.2016 - 08.2020

Bail Bondsman

Aztec Bail Bonds
03.2015 - 10.2016

High School Diploma -

Sierra Vista High School

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Sharon N. Castro