Summary
Overview
Work History
Education
Skills
Timeline
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Rory Vaseleck

Binghamton,NY

Summary

Results-driven customer service representative with an extensive and solid track record in various forms of customer care. Significant experience in price analysis and negotiation. Expertise in promptly addressing customer issues and enhancing satisfaction through effective communication. Strong team collaboration skills contribute to overall operational success.

Overview

27
27
years of professional experience

Work History

Purchasing Specialist

Fenix Parts
08.2022 - 04.2025
  • Oversaw regional call center operations, enabling salvage vehicle inventory purchases across multiple locations.
  • Educated customers on value while negotiating pricing.
  • Assisted customers in navigating paperwork and addressing inquiries regarding processes.
  • Engaged with third-party brokers to enhance lead generation for purchasing opportunities.
  • Streamlined vehicle pickup coordination by aligning dispatch orders with drivers.
  • Provided voice talent and production services to create on hold messaging for company phone system.

Server

Red Lobster
01.1998 - 10.2023
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Owner/Operator

Empire Sound Mobile Music and Audio
09.1998 - 08.2022
  • Oversaw daily business operations to deliver music and audio services in various venues.
  • Consulted with clients to design itineraries, playlists, and tailored event requirements.
  • Managed setup, teardown, sound checks, itinerary coordination, and execution of all service performances.
  • Conducted pre-event site visits to verify equipment specifications and logistics.
  • Drafted and executed contracts while ensuring timely communication regarding paperwork.

Education

Associate of Arts - Communications

SUNY Broome Community College
Binghamton, NY

Skills

  • Price analysis
  • Order tracking
  • Problem resolution
  • Client relations
  • Call center experience
  • Customer relationship management (CRM)
  • Customer education
  • Microsoft Office
  • Pricing negotiation
  • Team collaboration

Timeline

Purchasing Specialist

Fenix Parts
08.2022 - 04.2025

Owner/Operator

Empire Sound Mobile Music and Audio
09.1998 - 08.2022

Server

Red Lobster
01.1998 - 10.2023

Associate of Arts - Communications

SUNY Broome Community College

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Rory Vaseleck