Wordpress
Work Type
Contract WorkPart TimeFull TimeGig WorkLocation Preference
HybridRemoteOn-SiteOpen to relocation: Yes
Open To Work
Rory Yamamoto
‘Aiea,HI
Work Preference
Summary
I’m the calm voice on a busy line and the person who closes the loop. I pick up fast, write down exactly what’s needed, route the request to the right teammate, and confirm it’s done—no loose ends. I keep notes clean and searchable, give clear updates, and turn tense moments into steady, respectful conversations. Local to Oʻahu, I offer straightforward directions and practical tips.
Overview
15
15
years of professional experience
Work History
Owner
Bryte Beam LLC
01.2023 - Current
- Managed phone/email/chat with a friendly, professional tone.
- Wrote concise notes and next steps after each call.
- Set up basic intake and follow-up steps so nothing fell through.
Estimator & Client Services Coordinator
True Home Roofing
11.2024 - 08.2025
- Answered calls and logged requests clearly.
- Routed requests to the right person and confirmed completion.
- Scheduled site visits; shared access details and timing.
- Kept simple checklists to prevent missed callbacks.
General Manager
Ohana Construction
01.2016 - 03.2023
- Scheduled crews and kept customers updated.
- Standardized how calls and messages were logged.
- Trained teammates on clear, courteous communication.
Event Operations Coordinator
Free Spirits Hawaii
08.2015 - 01.2025
- Created contingency plans to address last-minute changes or unforeseen events.
- Developed creative themes for events and related activities to engage guests.
- Confirmed event details and special requests.
- Coordinated arrival, parking, and supplies with the team.
- Helped guests on-site and solved small issues quickly.
Education
High School Diploma -
Mililani High School
Mililani, HISkills
- Effective communication skills
- Clear, accurate message taking
- Fast follow-through
- Cool under pressure
- Respectful de-escalation
- Team coordination
- Simple, tidy record-keeping
- Time management
- Local tips & directions (Waikīkī/Oʻahu)
- Confidentiality & policy awareness
- Reliable and on time
- Proficient in Microsoft and Google applications
Accomplishments
- Grew revenue from $1M to $5.8M in two years by tightening scheduling, tracking, and customer updates (Ohana Construction).
- Built an automated quoting system that saved a local business owner over 10 hours a week (Free Spirits Mobile Bar).
- Earned Xactimate Levels 1–3 in 72 hours and used it to deliver fast, precise estimates under pressure.
- Created a step-by-step workflow that was used in the day to day operations of a multi-million dollar residential roofing company (Ohana Construction).
Certification
Xactimate Level III Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Acculynx
Xactimate
Microsoft Excel
CRM Management
ERP Management
Marketing Software
Zapier
N8n
GoHighLevel
Meta Business Manager
Google Workplace
Google Marketing Platform
Timeline
Estimator & Client Services Coordinator
True Home Roofing
11.2024 - 08.2025
Owner
Bryte Beam LLC
01.2023 - Current
General Manager
Ohana Construction
01.2016 - 03.2023
Event Operations Coordinator
Free Spirits Hawaii
08.2015 - 01.2025
High School Diploma -
Mililani High School
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