ROSA AREVALO
Plant City,FL
Summary
I always arrive on time and work hard. I have an optimistic outlook and can make people smile when they need it. I was promoted to shift lead in less than a year because of my excellent work ethic. Capable of managing shifts and facilitating efficient and quick shifts. I have excellent interpersonal skills and can assist clients when they are not satisfied.
Overview
4
4
years of professional experience
Work History
Cashier Specialist
Maryland Fried Chicken
09.2022 - 01.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted in maintaining inventory levels, contributing to timely restocking of products.
- Trained new staff on point-of-sale systems and customer service protocols.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Cashier / Team Lead
Dunkin’ Donuts & Baskin-Robbins
07.2023 - 08.2024
- Addressed and resolved team performance issues through targeted training and appropriate disciplinary actions
- Operated point-of-sale (POS) systems to process transactions accurately, verify pricing, and monitor inventory levels
- Promoted specials and limited-time offers to customers to drive sales and enhance customer engagement
- Managed cash handling procedures, including issuing and reconciling cash drawers, completing daily sales reports, and ensuring accurate store opening and closing processes
Front Office Representative
Suncoast Community Health Center
11.2024 - Current
- Accurately collected and entered patient registration data into electronic health record systems
- Created, maintained, and updated patient accounts, including scheduling and coordinating appointments
- Verified patient insurance coverage and eligibility to ensure accurate billing and regulatory compliance
- Processed patient payments and balanced daily transactions in accordance with organizational financial policies
- Responded to escalated patient concerns and service issues, providing timely and effective resolutions
- Addressed patient complaints professionally while maintaining confidentiality and organizational standards
Education
High School Diploma -
Plant City High School
Plant City, FLHealthcare Support Specialist -
Hillsborough Community College
Plant City, FL12-2020
Associates - Allied Health
Hillsborough Community College
Plant City, FL12-2025
Skills
- Flexible Schedule
- Customer Service
- Adaptability and Dependability
- Critical Thinking
- Problem Solving
- Decision Making
LANGUAGES
Fluent in English
Conversation Spanish
Timeline
Front Office Representative
Suncoast Community Health Center
11.2024 - Current
Cashier / Team Lead
Dunkin’ Donuts & Baskin-Robbins
07.2023 - 08.2024
Cashier Specialist
Maryland Fried Chicken
09.2022 - 01.2023
High School Diploma -
Plant City High School
Healthcare Support Specialist -
Hillsborough Community College
Associates - Allied Health
Hillsborough Community College