ROSA AREVALO
Plant City,FL
Summary
I always arrive on time and work hard. I have an optimistic outlook and can make people smile when they need it. I was promoted to shift lead in less than a year because of my excellent work ethic. Capable of managing shifts and facilitating efficient and quick shifts. I have excellent interpersonal skills and can assist clients when they are not satisfied.
Overview
4
4
years of professional experience
Work History
Cashier Specialist
Maryland Fried Chicken
Plant City, FL
09.2022 - 01.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted in maintaining inventory levels, contributing to timely restocking of products.
- Trained new staff on point-of-sale systems and customer service protocols.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Cashier / Team Lead
Dunkin’ Donuts & Baskin-Robbins
Plant City, FL
07.2023 - 08.2024
- Addressed and resolved team performance issues through targeted training and appropriate disciplinary actions
- Operated point-of-sale (POS) systems to process transactions accurately, verify pricing, and monitor inventory levels
- Promoted specials and limited-time offers to customers to drive sales and enhance customer engagement
- Managed cash handling procedures, including issuing and reconciling cash drawers, completing daily sales reports, and ensuring accurate store opening and closing processes
Front Office Representative
Suncoast Community Health Center
Dover, FL
11.2024 - Current
- Accurately collected and entered patient registration data into electronic health record systems
- Created, maintained, and updated patient accounts, including scheduling and coordinating appointments
- Verified patient insurance coverage and eligibility to ensure accurate billing and regulatory compliance
- Processed patient payments and balanced daily transactions in accordance with organizational financial policies
- Responded to escalated patient concerns and service issues, providing timely and effective resolutions
- Addressed patient complaints professionally while maintaining confidentiality and organizational standards
Education
High School Diploma -
Plant City High School
Plant City, FLHealthcare Support Specialist -
Hillsborough Community College
Plant City, FL12-2020
Associates - Allied Health
Hillsborough Community College
Plant City, FL12-2025
Skills
- Flexible Schedule
- Customer Service
- Adaptability and Dependability
- Critical Thinking
- Problem Solving
- Decision Making
LANGUAGES
Fluent in English
Conversation Spanish
Timeline
Front Office Representative
Suncoast Community Health Center
11.2024 - Current
Cashier / Team Lead
Dunkin’ Donuts & Baskin-Robbins
07.2023 - 08.2024
Cashier Specialist
Maryland Fried Chicken
09.2022 - 01.2023
High School Diploma -
Plant City High School
Healthcare Support Specialist -
Hillsborough Community College
Associates - Allied Health
Hillsborough Community College