Rosa Arroyo
Huntington Park,CA
Summary
With over a decade of experience in retail promotions, sales, and product knowledge, this candidate brings a wealth of expertise to any team. A reliable and hardworking individual who thrives in fast-paced environments and adapts quickly to changing daily needs. Attention to detail and a diligent approach enable effective customer service. Constantly seeking opportunities to go beyond the basics, enhance processes, and acquire new skills.
Overview
15
15
years of professional experience
Work History
Cashier
Ramirez Beverage Center
08.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant Manager
Daiso Japan
09.2016 - 08.2021
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Maintained focus on promoting and driving sales, including making displays and changing merchandise around
- Provided training in customer service and cash handling.
- Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Processed price changes, and stocked department shelves directly or through team oversight
- Managed store independently in absence of store manager
- Open and closed store
- Controlled shrinkage by observing cashier operations and customer behaviors
- Provided customer service by greeting and assisting customers and responding to inquiries and complaints
Cashier
Gnc
10.2010 - 02.2011
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Ordered, stocked, and rotated merchandise in all departments
- Greeted all customers and provided prompt and friendly service
- Answered questions regarding Health and Wellness products
- Assisted customers with locating items, answering questions and providing direction and service
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Solved complaints by customers and issued credits for returned merchandise
Cashier
The Home Depot
08.2007 - 10.2008
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Answered questions regarding Home Improvement products
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Verified prices and calculated totals using scanners and point of sale (POS) systems
Education
High School Diploma -
Huntington Park High School
Huntington Park, CASkills
- Sales and marketing
- Promotional planning
- Retail space planning
- Plan projects
- Retail operations
Timeline
Cashier
Ramirez Beverage Center
08.2021 - 12.2022
Assistant Manager
Daiso Japan
09.2016 - 08.2021
Cashier
Gnc
10.2010 - 02.2011
Cashier
The Home Depot
08.2007 - 10.2008
High School Diploma -
Huntington Park High School
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