Rosa Bellamy
Hopewell,VA
Summary
Accomplished Lead Teacher and Supervisor with a proven track record at Sunnyvale Childcare Center LLC and Chippenham Hospital, enhancing customer satisfaction and team productivity. Expert in customer relations and childcare needs, adept at fostering growth and implementing efficient workflows. Achieved significant improvements in engagement and success through innovative strategies and empathetic leadership. I have also worked in the retail field assisting customers and stocking and unload the truck.
Overview
12
12
years of professional experience
Work History
Lead Teacher
Sunnyvale Childcare Center LLC
08.2022 - 05.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Supervisor
Chippenham Hospital
06.2022 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Parham Henrico Doctors Hospital
11.2018 - 11.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Representative
Acceptance Now
09.2012 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Casheir/Clerk
Walmart
06.2012 - 09.2012
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Marshall/Walker High School
Richmond, VASkills
- Customer satisfaction
- Customer relations
- Cash handling
- Call center experience
- Cash management
- Childcare needs
- Goal oriented
Timeline
Lead Teacher
Sunnyvale Childcare Center LLC
08.2022 - 05.2024
Supervisor
Chippenham Hospital
06.2022 - 07.2022
Supervisor
Parham Henrico Doctors Hospital
11.2018 - 11.2019
Customer Service Representative
Acceptance Now
09.2012 - 01.2015
Casheir/Clerk
Walmart
06.2012 - 09.2012
High School Diploma -
Marshall/Walker High School