Rosa Camacho Villa
Calhoun,GA
Summary
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting. Experienced with billing procedures, data entry, and customer interactions. Utilizes effective communication to ensure timely and accurate invoice processing. Track record of maintaining organized records and supporting financial operations.
Overview
11
11
years of professional experience
Work History
Front Office Assistant
Quresh Z Bandukwala MD
04.2014 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
High School Diploma -
Rome High School
Rome, GA05.2013
Skills
- Customer service
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- File organization
- Call routing
- HIPAA compliance
- Claim submission
- Insurance verification
- Patient billing
- Payment posting
Timeline
Front Office Assistant
Quresh Z Bandukwala MD
04.2014 - Current
High School Diploma -
Rome High School