Rosa Castaneda
San Jose,CA
Summary
I am an enthusiastic, self-motivated person, adaptable to all challenging situations. I'm able to work well both in a team environment as well as using my own initiative. Attentive and hardworking with detail-oriented nature.
Overview
16
16
years of professional experience
1
1
Language
Work History
Cafe Attendant
Controlled Contamination Services
Fremont, CA
04.2021 - 07.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Cleaned and maintained dining area and condiment stations.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Janitor
Western Pacific LP
San Jose, CA
01.2018 - 06.2020
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Housekeeper
Homewood Suites
Clovis, CA
09.2015 - 11.2016
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Washed and put away kitchen dishes, utensils and glassware.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeper
Motel 6
Fresno, CA
07.2013 - 08.2015
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Dusted picture frames and wall hangings with cloth.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Baser
Quiznos Subs
San Jose, CA
10.2007 - 01.2009
- Complied with health and safety codes to protect staff and customers.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Processed customer orders and payment transactions.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Cleaned and maintained kitchen equipment and oven.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed food safety standards when handling ingredients.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Education
GED - Basic Education
Milpitas Adult Education
Milpitas, CA07.2008
Skills
- Time Management
- English
- Coffee and Tea Service
- Communication skills
- Stocking and Replenishing
- Attention to Detail
- Stocking and Replenishment
- Team Player
- Kitchen Experience
- Handling Complaints
Accomplishments
- Learned great customer service.
- learned how to manage time
- learned techniques to manage stressful situations
- ability to adapt to change
Assessments
- Workplace safety, Proficient, 07/01/22, Using safe practices at work
- Work motivation, Proficient, 09/01/20, Level of motivation and discipline applied toward work
Personal Information
Willing To Relocate: Anywhere
Work Authorization
Authorized to work in the US for any employer
Timeline
Cafe Attendant
Controlled Contamination Services
04.2021 - 07.2023
Janitor
Western Pacific LP
01.2018 - 06.2020
Housekeeper
Homewood Suites
09.2015 - 11.2016
Housekeeper
Motel 6
07.2013 - 08.2015
Baser
Quiznos Subs
10.2007 - 01.2009
GED - Basic Education
Milpitas Adult Education
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancement401k matchPaid time offFlexible work hoursPaid sick leaveWork-life balanceCompany Cultureswimming, biking, going for long drives
in the summer i like taking drives to the ocean and beaches, along with swimming and biking