Rosa Cepero
Miami Florida,FL
Summary
Driven professional with a track record of enhancing customer satisfaction and driving digital banking tool adoption at Universal Radiology. Skilled in cash handling and maintaining confidentiality, demonstrated a goal-oriented mindset by leading initiatives that significantly increased account holder engagement. Excellently balances technical acumen with strong interpersonal skills to support team and customer needs. I work good in fast paced enviornment and I work good under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Universal Radiology
Ultrasound
12.2022 - 06.2024
- Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.
Education
Florida National University
Hialeah, FL08.2021
Skills
- Goal-oriented mindset
- Cash handling proficiency
- Account Maintenance
- Confidentiality and Discretion
Certification
RDMS (AB)
RDCS(AE)
Timeline
Universal Radiology
Ultrasound
12.2022 - 06.2024
Florida National University
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