ROSA CERBANTEZ
Eastland,TX
Summary
Versatile Area Director with proven abilities across all levels of organizational management and multi state over site. Arizona, California Colorado, Texas and New Mexico. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in every day operations of home health. Vast experience in health care with over 20 years of service to local communities. Eager and driven to provide data producing results. Strong ability to lead others to achieve organizational goals. Strive in environments where there are opportunities to improve. Excels in working with multiple departments cohesively to achieve quality outcomes. Excited to use my communication skills, critical thinking, emotional intelligence and ability to make good decisions under pressure to make a difference in our community
Overview
34
34
years of professional experience
Work History
Branch Director
Centerwell Home Health
Eastland, TX
06.2025 - Current
- Oversaw daily operations, ensuring compliance with health regulations and standards.
- Coordinated patient care services, enhancing communication among multidisciplinary teams.
- Implemented staff training programs, improving service quality and patient satisfaction.
- Developed operational workflows, streamlining processes for increased efficiency.
- Facilitated team meetings to discuss goals and improve collaboration across departments.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
- Educate and supervise Certified Nurse Assistant
- Ensure CNA are compliant with State certification and further education.
- Bi-weekly supervision conducted with CNA
Case Manager Specialist
Kinder Hearts Home Health
Abilene, TX
09.2024 - 06.2025
- Supervised and educated Certified Nurse Assistant as Case Manager
- Coordinated care plans with multidisciplinary teams to ensure comprehensive patient support.
- Assessed client needs and developed tailored service strategies to enhance quality of care.
- Monitored patient progress through regular evaluations, adjusting care plans as necessary.
- Facilitated communication between healthcare providers, patients, and families to optimize treatment outcomes.
- Managed case documentation and maintained accurate records in compliance with regulatory standards.
- Advocated for patient rights and needs within healthcare systems, ensuring access to resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
Area Director of Operations
Centerwell Home Health
Grapevine, TX
08.2007 - 07.2024
- Spearheaded operational strategies to enhance service delivery and patient care standards.
- Streamlined processes to improve workflow efficiency across multiple home health locations.
- Led cross-functional teams to implement best practices in compliance and quality assurance.
- Developed training programs for staff, enhancing skills and promoting career advancement opportunities.
- Analyzed operational data to identify trends, driving informed decision-making for resource allocation.
- Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
- Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
- Enhanced employee satisfaction with regular performance reviews, mentoring programs, and team-building events.
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Led and supported processes to exceed customer expectations and support alignment of sales team with company values and objectives.
- Promoted a culture of excellence by fostering strong teams focused on delivering exceptional results in all aspects of operations.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
Clinical Nurse
Girling Home Health
Eastland, TX
03.2003 - 09.2007
- Administered patient assessments and developed individualized care plans based on clinical needs for LVN and Certified Nurse Aide.
- Provided Supervision and education to Certified Nurse Assistant
- Provided medication management and education to ensure patient compliance and understanding.
- Coordinated with interdisciplinary teams to enhance patient care outcomes and streamline communication.
- Mentored junior nurses on best practices in patient care and emergency response protocols.
- Trained staff on new healthcare technologies, enhancing operational efficiency within the team. LVN and Certified Nurses Aide.
- Advocated for patients' rights, ensuring access to necessary resources and support services.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Mentored new nursing staff, fostering professional growth and team building within the unit along with Certified Nurse Assistant.
- Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.
- Trained and mentored staff on best practices and company policies.
- Trained new employees on company policies, job duties, and performance expectations.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Staff Nurse
Valley View Nursing Home
Eastland, TX
03.1992 - 05.2005
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Supervised Certified Nurse Aide Training
- Supervised Nursing Assistance daily.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health conditions, treatments, and preventive care.
- Supervised nursing assistants in daily care routines, ensuring quality and compliance with standards.
- Conducted thorough assessments of patient needs, adjusting care strategies as necessary for improvement.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
Education
Bachelor of Science - Nursing
Tarleton State University
Skills
- Customer support
- Operations management
- Recruiting and hiring
- Staff development
- Team supervision and oversight
- Branch operations management
- Excellent work ethic
- Team player
- Strong team-builder
- Customer relationships
- Staff management
Languages
Spanish, Full Professional
Timeline
Branch Director
Centerwell Home Health
06.2025 - Current
Case Manager Specialist
Kinder Hearts Home Health
09.2024 - 06.2025
Area Director of Operations
Centerwell Home Health
08.2007 - 07.2024
Clinical Nurse
Girling Home Health
03.2003 - 09.2007
Staff Nurse
Valley View Nursing Home
03.1992 - 05.2005
Bachelor of Science - Nursing
Tarleton State University