Rosa Clough
Tonawanda,NY
Summary
Banking professional with experience in handling financial transactions and ensuring customer satisfaction. Skilled in cash handling, balancing ledgers, and maintaining security protocols. Focused on teamwork, operational efficiency, and exceeding client expectations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Northwest Bank
07.2024 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Audited fellow teller currency to contribute to dual-control procedures, while supporting branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Gift Processor
Union Mission Ministries
11.2020 - 05.2024
- Optimized data integrity within the organization''s donor database through regular audits and updates of records as needed.
- Improved donor relations by accurately and promptly processing all gifts, ensuring a seamless experience for contributors.
- Supported management by processing invoices and documents with consistent on-time delivery. Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Bank Teller
Northwest
09.1997 - 08.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Education
Bachelor of Science - Business Administration
Medaille College
Buffalo, NY05-2001
Skills
- Customer service
- Data entry
- Microsoft outlook
- Microsoft Excel
- Payment processing
Certification
- First Aid Certification
- CPR
Languages
Italian
Timeline
Customer Service Representative
Northwest Bank
07.2024 - Current
Gift Processor
Union Mission Ministries
11.2020 - 05.2024
Bank Teller
Northwest
09.1997 - 08.2019
Bachelor of Science - Business Administration
Medaille College
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