Banking professional with experience in handling financial transactions and ensuring customer satisfaction. Skilled in cash handling, balancing ledgers, and maintaining security protocols. Focused on teamwork, operational efficiency, and exceeding client expectations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Northwest Bank
690 Kenmore Avenue, Buffalo, NY 14216
07.2024 - Current
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Audited fellow teller currency to contribute to dual-control procedures, while supporting branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Gift Processor
Union Mission Ministries
5100 E Virginia Beach Blvd., Norfolk, VA 23502
11.2020 - 05.2024
Optimized data integrity within the organization''s donor database through regular audits and updates of records as needed.
Improved donor relations by accurately and promptly processing all gifts, ensuring a seamless experience for contributors.
Supported management by processing invoices and documents with consistent on-time delivery. Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Bank Teller
Northwest
690 Kenmore Avenue, Buffalo, NY 14216
09.1997 - 08.2019
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.