Rosa Cortesi
Puyallup,WA
Summary
Dedicated dental receptionist with a strong focus on multitasking, HIPAA compliance, and appointment scheduling. Proven ability to enhance patient experiences and streamline office operations.
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
31
31
years of professional experience
Work History
Dental Receptionist
PDS Corporation
Puyallup, WA
11.2019 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient check-ins and insurance verifications efficiently, enhancing front desk operations.
- Coordinated communication between dental staff and patients, ensuring clarity in treatment plans.
- Maintained accurate patient records using electronic health record systems for compliance and accessibility.
- Trained new reception staff on office protocols, improving team efficiency and service quality.
- Implemented process improvements that reduced patient wait times and enhanced customer satisfaction.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Receptionist/Lead Oral Surgery Assistant
Oral and Maxillo Facial Surgery Northwest
Puyallup, WA
01.1995 - 10.2019
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and medical staff to ensure seamless operations.
- Assisted in processing insurance claims, verifying coverage, and resolving billing issues.
- Trained new receptionists on office procedures and EHR software functionality.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
- Evaluated patient post-operative recovery, providing feedback for continuous care improvement.
- Enhanced patient experience by providing thorough pre-and post-operative care instructions.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WASkills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Treatment room setup
- HIPAA compliance
- Spanish fluency
- Office opening and closing
- Appointment confirmation
- CPR certified
- Documentation and recordkeeping
- Payment scheduling and collection
- Insurance authorizations
- Spanish fluency
- Insurance verification
- Cash handling
- Office management
- Team collaboration
- Incoming call reception
- Registered dental assistant license D1 60054362
- Registered dental assistant license
Languages
Spanish
Limited Working
Timeline
Dental Receptionist
PDS Corporation
11.2019 - Current
Receptionist/Lead Oral Surgery Assistant
Oral and Maxillo Facial Surgery Northwest
01.1995 - 10.2019
High School Diploma -
Sunnyside High School