Rosa Diaz

Operational

• Oversight of the day-to-day operation of the dental clinic, ensuring that the clinic is running efficiently and following all operational procedures.
• Track clinical visits and completed patient surveys.
• Monitor state and federal legislation as they relate to dental, with appropriate comments and recomendations to Board of Directors.
• Review guidelines for infection control procedures and OSHA

Outreach

• Perform outreach activities to increase patient volume.
• Represent ZBCS at the local level for community events.
• Assist Board of Directors in promoting positive public relations with other local providers of service. Actively work within the community to enhance the image of ZBCS.

Board

• Assist the Board of Directors in policy development; recommend the establishment and revision of policies and procedures.
• Attend all meetings of the Board of Directors and assist Executive Board members with preparing meeting agendas.
• Perform other duties as required/requested by Board.
• Meet with dentist(s) at least quarterly to gather clinical input as it pertains to clinic flow.

Financial

• Complete or provide oversight for daily, biweekly, monthly, quarterly and annual financial reports to include: payroll, monthly reporting to accountant, filing of completed tax forms and preparation of data for annual audit.
• Track all grants applied for and received. Set up tracking for required reports.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Created, prepared, and delivered reports to various departments.
• Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
• Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Optimized scheduling processes for appointments and meetings to minimize conflicts and maximize productivity.
• Established strong working relationships with colleagues, vendors, and clients through consistent communication and professional demeanor.
• Managed sensitive information with discretion, maintaining strict confidentiality at all times.
• Provided exemplary customer service to internal and external clients, resolving issues promptly and professionally.