Rosa Espinoza
Bullhead City,AZ
Summary
Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
General Manager
Samurai Japanese Sushi And Steak House
07.2009 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Handle end-of-day financial audits and closing paperwork, counting and verifying cash and credit card sales.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Insurance Agent Assistant
GEICO, Government Employees Insurance
04.2007 - 07.2009
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Served as point-of-contact for potential and existing [Type] insurance customers.
- Completed sales documentation and collected signatures to finalize purchases.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Researched and resolved areas of concern for potential and existing clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Tracked competitors' insurance offerings and used for comparison during sales calls.
- Performed research to collect and record industry data.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05.2024
Certify Degree - Medical
Pima Medical Institute
Las Vegas, NV2008
Skills
- Process Automation
- Excellent customer service, telephones, data entry, filing and follow-ups
- Multitask in a high pressure environment
- Great on Computer typing skills 60-80 WPM
- Customer Relationship Management
- Staff Supervision
- Account Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
Samurai Japanese Sushi And Steak House
07.2009 - Current
Insurance Agent Assistant
GEICO, Government Employees Insurance
04.2007 - 07.2009
High School Diploma -
Mohave High School
Certify Degree - Medical
Pima Medical Institute
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