Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

ROSA FRAGELA

Winter Haven,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Hardworking Customer Service Representative with 19 years of experience working with customers concerns and resolving issues. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

CAREGIVER

Home Instead Senor Care
WINTERHAVEN, FL
05.2019 - 05.2021
  • Maintained frequent supervision of residents unable to call for assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Customer Service Representative

BRIGHTHOUSE NETWORKS
AUBURNDALE, FL
01.2002 - 05.2015
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Customer Service Associate

Time Warner Cable
Auburndale, FL
04.1996 - 12.2001
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided basic technical support for clients on wide range of cable company products.
  • Described and explained details about bundle packages options to inform customers and guide purchasing decisions.
  • Informed customers about special promotions and provided detailed information for various products.

Education

No Degree - Liberal Arts And General Studies

Lehman College of The City University of New York, The Bronx, NY
01.2031

High School Diploma -

Morris High School, The Bronx, NY
06.1982

Skills

  • Decision Making
  • Problem Identification
  • Team Collaboration
  • Patient Ambulation
  • Call Volume and Quality Metrics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CAREGIVER - Home Instead Senor Care
05.2019 - 05.2021
Customer Service Representative - BRIGHTHOUSE NETWORKS
01.2002 - 05.2015
Customer Service Associate - Time Warner Cable
04.1996 - 12.2001
Lehman College of The City University of New York - No Degree, Liberal Arts And General Studies
Morris High School - High School Diploma,
ROSA FRAGELA