Rosa Garcia
Webb City,MO
Summary
Bilingual Customer Service Representative with a strong foundation in communication and problem-solving. Committed to resolving customer inquiries effectively and enhancing satisfaction through friendly and professional interactions.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Cardinal Scale
Webb City
06.2025 - Current
- Provided bilingual support to customers via phone and email.
- Resolved customer inquiries and complaints effectively and efficiently.
- Assisted customers with product selection and order placement.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service processes.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Patient Service Representative
Access Family Care
06.2023 - 02.2025
- Greeting and checking in patients
- Collecting and entering patient information
- Scheduling appointments
- Processing payments and co-payments
- Verifying insurance coverage
- Explaining financial requirements to patients
- Assisting patients with paperwork
- Providing directions to patients
- Assisting patients and families with phone calls
- Maintaining patient confidentiality
Paraprofessional
Carthage R-9 Schools
05.2020 - 05.2023
- Assisting with lesson preparation, co-teaching lessons, and leading small-group discussions
Education
Carthage High School -
Carthage High School
Skills
- Communication
- Problem-solving
- Documenting
- Bilingual
Timeline
Bilingual Customer Service Representative
Cardinal Scale
06.2025 - Current
Patient Service Representative
Access Family Care
06.2023 - 02.2025
Paraprofessional
Carthage R-9 Schools
05.2020 - 05.2023
Carthage High School -
Carthage High School